Gateway Mortgage S Brewster Rd, Vineland

Mrs. Olivero and staff were amazing and definitely highly recommend. She worked through every concern and answered every question without judgement. Felt completely comfortable through process and made my home purchase pleasurable. Would highly recommend!!!

Miriam Olivero has a fantastic team they all had a job to do and did it very well. Communication was great. Miriam Olivero told me what I had to do to get a loan and sent me to the correct people to help me. Miriam Olivero is very experienced and knowledgeable. I had put all my trust in her and her team. Looking forward to recommending them to everyone and doing future business.

What an AMAZING group of people in this Office, from Ms. Miriam O., Ben Quinones and the rest of the hard working staff. From the first minute you sit down and discuss your business with this team, you will pick up on the KNOWLEDGE and the intelligence this crew possess! The genuine display of concern they have for you and your FAMILY is second to none, you will be educated at every turn and kept informed of any changes or paper work you may need to turn in. ONE THE MOST EXCITING EXPERIENCES THAT I'VE EVER HAD!!! Hurry and reach out to Gateway Mortgage... Do not wait another day, you future depends on it!

If I could give no stars I would. Liars gave me a prequel based on false information to not get another prequel with a contingency… Possibly? Not a mistake to add something to my application in the income section that DID NOT EXIST ON MY W2s. Lead me to enter into a contract to purchase, …then my house deal fell through …and I couldn’t purchase it ….hence lost 3400.00. Clearly fair to a person who really couldn’t even secure a small mortgage without a contingency… I understand sales …and goals…metrics …I work in that field. If I screwed a customer a fraction of this. I’d pay for it dearly I’m sure ….and most likely with my job. Despicable. STAY AWAY!!!!

Miriam, Mireya and Yolanda were great. I had the pleasure of purchasing my first home through their lending company. They made my process a lot smoother and less stressful. From the beginning her team reached out to me and told me everything I needed in order to get a full approval. Miriam and Mireya we're available at all times when my agent and I had questions (I always had questions lol). Even when I thought I could not get the house I wanted they helped me and communicated with me through the process and now I am finally moved in 🎉🎉 Thank you Ladies for all your hard work...

The process was frustrating but with the help of the staff Miriam, Mireya and Yolanda. I felt confident and enpowered because they guided me through the whole process. Without making me feel like an idiot. Thank you guys I will be seeing you on my next purchase in about 5 to 10 yrs. 😀

Great company and team to work with, I’ve done many transactions as a realtor working with them, highly recommended.

I'm a circle of excellence award winning agent. I strongly suggest having your buyer go to a different lender or as a listing agent deny all buyers who present an approval letter from Gateway if they aren't willing to switch. Manager Miriam, Loan Officer Rual Alverez and Processor Denise are non-response and fail to provide just similar detail from a lender perspective. I had to basically argue with Raul to get details about the buyer & I requested to have him permanently removed from the file. Since I've been dealing with his Manager Miriam & his processor Denise and it just keeps getting worst. I WILL NEVER accept a buyer whose approved by this company.. If I could've giving this review ZERO stars I wouldn't have because of their poor service.

Miriam will bring this company down by herself. Two days before closing after MONTHS of being dragged through a NIGHTMARE. & she failed to send the CD that apparently needs to be submitted 3 days prior. After me asking why I never received it, she acted as if she knew nothing. But found out 3 hours later the person in her closing department had a death in the family and she left and Miriam had “no idea.” She is a joke and as I expressed that I can not close a day later due to me having to be out of my apartment and taking days off of work. She nonchalantly told me she will see what she can do, with no sympathy at all. During this entire process it was always a pop up surprise that caused a road bump to me getting my home. To the point they blamed their processor Denise Gretz, and wanted me to send over all emails I had with her as they claimed to want to fire her for her incompetence. I knew when weeks later I received an email from Denise whom held the real incompetence. I couldn’t imagine working for a company who would blame everything on everyone else. & take ZERO responsibility. Meeting with Miriam she had the nerve to tell me “It’s hard sometimes with this state paperwork.” So they gave Denise another chance, and in the same breath told me she had another complaint about her that day. Not to mention, this was me giving them a second chance on my home buying. I had to go through this process twice with them. Everything was always asked from me by end of business day. That way nothing more can be done that day. It’s like they want their clients to fail. I have done more as far as following up, getting documents, ect. I pretty much got and did everything They needed because I couldn’t rely on them to do not one thing without being babysat. It is almost as though working at gateway requires no brain power, no use of any systems, any deadlines or any processes or procedures. A country club of a mortgage company, then they hunker down at 4:55pm and run around like chickens without a head to get the days work done. If you have a job I expect you to do your job accordingly. I will make sure nobody I know goes through Gateway. Buying a home should be an amazing feeling, but dealing with these people has been everything BUT. Reviewing late. I am in my home. And Miriam offered to pay for my UHaul. So if you guys wanna pull your hair out for a free UHaul, call gateway!

Miriam made our home buying experience extremely stressful. It started out ok because after following up with her she was able to get us a pre approval letter within a few weeks after my online application. However it was all downhill from there. She contradicted herself so many times and was not very helpful. She was only available via email and would conduct business during non business and unprofessional hours of the day. Seems like once I stopped working with her agent friend she referred me to, she started to treat us poorly. For example: She was hard to reach if we had questions and once she finally did return our call or email she was very short with her responses. She really didn’t explain things in detail and seemed to be rushing us off as if she didnt have time to be bothered. She also caused us to lose several thousands of dollars by not getting us into the down payment assistance program as we requested (and the very main reason we chose gateway in first place). It was her fault didn't qualify in the end since she failed to mention what would disqualify us in first place. She always asked for everything piece by piece and last minute. It drove us crazy! Would say thats all she needed and keep coming back requesting more info at 11th hour. We had no idea if we were clear to close until the very last day. That was nerve reckIng as we didnt know if we were even moving. Even though we told landlord and had arranged movers and transferred utilities ect. She even quoted us the wrong amount for closing costs so our cashiers check was short the right amount. Because of that we were scrambling on the day of closing to not only move out of our condo, but now we had to go get more funding and come back to closing office (where she wasnt even present). In fact she was never present at anything For us! Even when we went to office to sign disclosures she got her assistant(who couldn’t answer questions) to sit in with us because she couldn’t attend. Seems like she would only go out of her way for her fellow latino clients or colleagues. Since thats the reason she gave that she couldn't be there for us. Said she needed to be there for her Spanish speaking clients. Overall she was not only bias, but unprofessional, unpleasant, and didn't get us a good deal. In fact our interest rate went up even after I applied since “program changed” she said. In the end we paid 10k more out of pocket expenses than we should have. We were so upset, stressed and angry throughout the whole entire mortgage process because of this woman. I even complained to her boss which didnt help much since she is the manager. And because shes management you would think her service would be better, however she was awful. So many times we wanted to walk away however we had already invested too much. We spent valuable time, money and were emotional invested in the house. We loved the home and didn't want to risk changing companies/loan officers and losing the house just because of her. So If it hadnt been for our real estate agent who helped us and comforted us through this painful and frankly one of the worse times of our lives, we would of given up and walked away from buying our dream home.All because of how difficult Miriam made the loan process for us. So no, I wouldn’t recommend Gateway Mortgage or Miriam to my worse enemy!