Gateway Financial Mortgage Inc Falls Of Neuse Rd, Raleigh

At The Deanes Group excellence is their standard. Lindsey was my go to person and she was always extremely prompt and helpful. If I ever asked her a question and she didn't know the answer, she found out immediately. I never had to ask her twice for anything. Eddie clearly explained to me the mortgage process, most importantly the ups and downs to every decision I was going to make. I never felt like he would steer me wrong. He guided me throughout the whole process. Nick was very organized and helpful. I had a lot of issues and discrepancies but with his experience and professionalism, none of that was difficult. All of them have excellent personalities and they all really seemed to genuinely care. I would recommend The Deanes Group to anyone looking to purchase a home. The experience here is like no other. I would never choose anyone else to work with.

Steve Combs went above and beyond my expectations when applying for a loan and going through the home buying process. Steve's experienced shined when I was buying a foreclosed home and my realtor was not the most experienced and I was left with more questions than answers. I could depend on Steve for great advice, suggestions, and humor. That is not something I should have expected. Anytime I had questions he answered his phone and made me feel like priority one on his list. I remember my wife commenting about how well he explains everything and how she understood, she also didn't get the impression that she was an annoyance with all the questions. Everything went smoothly with Steve, from start till finish and even after purchase of the home when I still had more questions. I don't often, I could count on one hand, fill out reviews or surveys for people but Steve left a great impression and deserves recognition. Steve represented your company very well and showed the upmost professionalism. I plan on using Steve in the future.

Lance was very informative and a pleasure to work with throughout the loan application process. We felt we were always informed and up to date with any progress being made throughout the entire time. We have and will definitely continue to recommend Lance to everyone in the Edenton community. I believe he is a tremendous asset to Gateway Bank. Nichole and I thoroughly enjoyed working with him these past couple of months.

Our agent was very professional and his customer service was exemplary. I would recommend him to anybody. My sister may be looking for a new house soon and I will recommend him. That is if I win the drawing for the $200 gift card. The only thing I was not satisfied with was the Notary that the Title Company hired, then fired. She was a no show and unorganized. I waited 4 hours for a notary for my refinance that had to happen before my new purchase which was the very next day. I took off work an hour early for this as well. They compensated me with a $200 gift card and I told them that I appreciated it but I didn't feel it was enough compensation with taking off work early to get home to a sick family and then waiting for 4 hours for someone to show. I have an hour and 20 minutes drive home on top of that.

Mr. Lance Forehand went out of his way to accomplish our need to purchase a home by even meeting us on a Sunday at his Edenton office to fill out paperwork. He did a great job keeping us posted along the way whether it be e-mail or phone calls. Would definitely recommend him and his company for loan service(s) to friends, neighbors or family. Keep up the great work! Brad and Laura Gardner

Travis from Gateway mortgage has been so helpful and so professional. He responds so quickly and has lot of patience to each and every query we have . I have worked earlier with so many lenders but he is the best I have worked with.. Thank you for all the help .

The professional and courteous service from Chris Britt and Gateway Bank team provided consistent assurance that my loan would be completed quickly from the beginning to final closing. Any questions were answered without hesitation and to complete satisfaction. I would highly recommend Gateway Bank and any of the services they provide.

Brian and his team were fantastic. They were highly responsive, easy to work with, and wonderful at providing solutions. My closing occurred with no problems. It was a pleasure to work with him. Keep up the good work, Brian!!!

Phenomenal service, with only 28 days from start to closing on a HARP refinance! Outstanding job by Phillip, who oversaw the process, as well as the loan processor proper. Everything was handled in an expeditious manner, and saved me 0.8% from what Quicken Loans was trying to sell me. Closing was also easy, even though I live up in DC - Gateway got a notary to come to my apartment and sign all the refinance documents. Do yourself a favor. Use Gateway for your refi.

We had a Wonderful experience with the Deanes Group! Buying a house is always an exciting and stressful time. The Deanes group made this process so easy and put our minds at ease. We were kept informed the whole time of where our loan was in the process. I honestly could not believe how smooth the whole process was. From our pre-approval letter to the closing table everything was done in a timely and informative manner. I cannot say enough good things about the Deanes group. I tell everyone that I talk to how good and easy the whole process was.