FSU Credit Union - North Monroe N Monroe St, Tallahassee

Christina Lederman gave excellent customer service and was patient with me. She stayed on the phone with me to walk me through registering for online banking. I have called in the past and received just terrible assistance, so I wanted to ensure Christina got her due credit!

When Venmo erroneously drew from FSUCU for a week, it took 10 transactions for FSUCU to call me and inform me of the $320 charges for overdraft. That is not cool. If you talk to them long enough on the phone, they will give a "Courtesy" refund of only a quarter of the charges. If you keep pressing, they will give you a another "Courtesy" quarter back. Why have outrageous charges and no clear policy of application?

Chelsey Logan of FSUCU is your outstanding employee who patiently helped me to improve my credit score enough to qualify for a consolidation loan. She gave me clear answers both when I emailed her and made unannounced visits to your North Monroe Street Branch.

Nic was thoroughly helpful today. I’m a long term credit union customer and have had no issues with customer service since I started banking with FSUCU in 2016. Nic helped me postpone my car payment in a time of need. I would recommend this credit union to anyone in Tallahassee.

Kristi Mckenzie was extremely helpful in resolving my questions today! Another great example of why FSUCU is a wonderful financial institution, your people treat every situation with care, even over the phone. A++!

I just wanted to let y’all know the Kimberly Lutz went above and beyond with what she was working with us on!!! When we have any question she will be our go to person!!! Thank you Kimberly you ARE the BEST!!! FSU Credit Union need more people like her!!!

I want to thank this man name David he is a good loan officer he will tell you the truth what he can do what he can’t do he is a good person for this job he is a people person he put his hold heart in his job to help people he listens to your problems what yoi need do get done I been to alot of bank for help this bank is the only one help me out have me a chance anyone who need a loan in want to feel at home when you come to this bank come in see David the loan officer

Consistently the slowest drive thru bank service I’ve ever experienced. I used to work in a bank so I know it’s not a fast process but I also know it should take 20-30 mins each time. This time, I arrived 10 mins before they closed at 5:50pm coming straight from work and was third or fourth in line. Waited until 5:30pm to get to the front. A teller never talk to me even though they were working on the person in the line next to me. Never said “hey sorry we’re closed” or anything. I repeatedly called for service and never got anything from them. So I’m assuming they just didn’t want to help anyone else and closed up. I waited until 5:35pm but never heard anything. The only reason this is two stars is because the employees are always nice but this experience was handled so horribly with how they didn’t even bother to talk to me or the people behind me that also got in line before closing.

Angela Chrisinger provided the BEST Customer Service for me today! I needed a letter for a paid account; an account closed due to another one I opened and an Autopay set up on the new account. All were completed quickly and with such a friendly, professional attitude it was refreshing and wonderful! Thanks again Angela! Keep up the Good Work!

I have to wait until Monday to get my money because their 'forgot password?' service is literal trash. The customer service is a disgrace to be considered a subsidiary of FSU and the website must've been ran people who do not understand the concept of User-friendly interface. I cannot count the times I have been patient with this business for the simplest of tasks. Do not deposit your money here.