Fortera Credit Union Lowes Dr, Clarksville

By far the worst credit union out there. And I have accounts with at minimum 6 different financial institutions. They don't care about their customers, or with helping people out. All they care about is money. I'd highly recommend you do some research on this institution before doing ANY business with them!

I moved out of the state 3 years ago. Been trying to close my account and get MY mo ey ever since. Keeps getting the run-around. Can't get anyone one the phone to help. Either no answer at all or get told I have to pay fees to close out. The "fees" are over half of what I have in the bank, which is a few thousand dollars. As far as I'm concerned this is pure theft. Do NOT use the bank!!!!!

Used fortera for several motorcycle and personal loans. Great rates, always beat Honda, USAA and other loans. Easy to work with and I haven't lived in TN for 2 years, with 3 loans done while out of state. I don't understand how people struggle to get a hold of them. I'm 500+ miles away and have never had an issue.

Still have to use drive through if you don't wear a mask, even though NOT required by law. They drink the kool aid by the gallon. Use any other bank, better service

Great bank but expect to wait for almost an hour to talk to someone to make a car payment. And if you get out of the army and used to having an allotment on your cat this will be your life every time you want to make a payment because they won't set up for you loan payment to be taken out when you want to. That's only a military privilege.

Terrible service if you try to reach them by phone. We called on a business day when it was 2:45 Clarksville time. We had three different phones with calls out to three different numbers for Fortera, and we were placed on hold on all of them. For one, we opted to be called back, "assured" that "we would retain our place in line." No call back. I recommend canceling all accounts with Fortera, as we are now about to do.

The branch on Lowes Drive is outstanding Denise Williams handled me with the utmost care, compassion and understanding and help me along with the assistant manager at te Ft. Campbell branch in an emergency situation. I really appreciate Denise going above and beyond to take care of me. 👍🏾👍🏾 for a job well done.

This bank literally made a 685 dollar mistake. They deposited someone else's money in our account. How can you make a mistake like this? When you cash a check and make a deposit you need an ID and your debit card.

I think this place is really good. They will try to help you any they can. After the way my last bank was this one is out standing!

I hate this bank so much none of the atms work on my side of town and every time I go in the service is slow and the people are rude.