FNB-LA Grange Trust & Invest W Burlington Ave, La Grange

I have been banking with this branch for more than 20 years. The personal and professional service offered is outstanding and unmatchable. I noticed a post below regarding the lack of modern amenities. Not sure what this post is specifically referring to but I can do all of my banking online just as you can with any other bank. I have yet to encounter any modern methods of banking that are not available.

I noticed some fraud in the past couple of months,on my debit card that I hadn’t used in years. I called a personal banker was very friendly and accommodating to correct the situation. I had to go into the branch to sign documents to this effect and confirm the charges. Kind of inconvenient with all other banks offer this online with a click. I sign off and confirm the charges. A week goes by and all the charges are reversed. Phew almost 3k, I am relieved. Another week goes by, I am contacted by the bank representative that as some of the charges are over 60 days and will be taking the money back. Approx 1/2, of the actual fraud. Any other larger bank would choose to make a decision and stick with it. Most likely credit the amount reported as fraud and keep the customer. So as a 40+ year customer, I say good bye. The tellers and bankers do their best but they are as burnt out as the systems. An antiquated dinosaur that tried to scale and it never did. I was willing to forgive the shortcomings of your features, as you were local and small. I knew the people. Your employees had roots in our community. Fnbc grew into a midsize group and left their customer behind. If they offered modern technology to support banking I probably would have caught some overcharges I missed. If you are to choose this bank be aware it does not offer modern amenities. There is no: Mobile app Online dispute Online check request Opening any additional accounts Closing any accounts Usable reports or viewable calculations Send money via: PayPal, Venmo, Zelle, etc Charge notifications, Text or Email Two step authentication, is call or text. No mobile Authentication or keys are supported

We’ve had a less than great experience refinancing with this branch. Sup par communication and overall would not recommend.