Flagstar Bank Home Loan Center Commerce Dr, Salt Lake City

I cannot help but agree with every negative comment here. I would have never used this company to refinance knowing they would not communicate through the process, not respond to direct outreach and emails, and that it is not possible to get help on refinancing through the loan center line one the process starts. Horrible customer service and awful to do business with. Fees were drastically higher than quoted, and the agents were sketchy dealing with any push back on that. Constant problems through the process that were not addressed. As a customer of this bank, I am desperately asking you not to trust a letter they give you about loans or refinancing. Your survey reminded me I should let people know about my experience here. Cheers.

Worst mortgage company ever. I was with another mortgage company and had a couple of house payment in advance. They sold my mortgage to Flagstar and it has been a nightmare since. I figured I was still a few month ahead and because of that I always split my payments bi weekly apparently I was only making the current payments since it was sold to them. They have a option for biweekly payments but you have to be paid a month in advance so now I have to come up with another month's worth.

I requested my mortgage insurance ne removed in July. I filed all the paper work they gave me. It's now October and still paying mortgage insurance. So I refinanced and am saving 300 per month.

I cannot even give a 1 STAR recommendation but it makes me mark one! My mortgage has been with Flagstar for 2 years, I make the payments 2 weeks in advance always, and they applied a payment to principal without my knowledge, and now showing I am behind on my monthly payments. I have elevated this issue to management 2 times and they says it is outside their 90 day reversal window and nothing they can do. Way to screw your customers over Flagstar! GO SOMEWHERE ELSE it will save you the headache!!

Abysmal hold times. It may sound like an exaggeration, but I have been on hold over two hours MULTIPLE times. I've started hearing that blasted clarinet holding music in my dreams which causes me to wake in a cold sweat and question most of the decisions in my life. When I am able to talk to people they are pleasant enough, but sweet ghost of Moses, I almost forget what a human voice sounds like by the time I'm able to talk to someone. AVOID FLAGSTAR AT ALL COSTS. No mortgage is worth this much torture. Pay a higher interest rate. Offer your children as collateral to a drug cartel. Do anything you can.

I have tried calling to paying over the phone, use my loans for the online payment and using my routing number to pay my mortgage. There is ALWAYS a problem. I hate that I have to go through flag star. And I usually have a rude agent. Why won’t they take my money?!?

I pay them in full 5 months ago they keep sending me a $4000 bill , they do not have it together

Horrible customer service. No one knows what’s going on and all have false information. Would not recommend to anyone.

Very High interest rate and charge for mortgage payment service fee.

Customer service is a thumbs down