Five Star Bank Fountain Plz, Buffalo

the quality of professionalism is down the tubes. Personally I have on several occasions spent 90.00 every time to send them documents for the first home club and every time they have lost my documents . Not once but 5 times I have counted and how much it costs in cab fair just to deliver them to them . what was the last straw is that people are not giving the paperwork or losing it intentionally is what I'm gathering because why does it have to take me 5 times to do the same document I sent 5 times . this last time has me questioning whether or not I want them funding anyof my money is when I was told I couldn't give them a Spanish version of the same document that was in English that they lost . I believe it is a form of discrimination as I am half Spanish , along with losing important documented files I originally gave them weeks ago before the deadline date now I will be passed the deadline date where it was not my fault but their location because people are not communication as a team like the Williamsville office does. I'm upset because now their holding me and my family from getting a home thank five star I hate you

I don’t recommend mortgages refinance with Five star bank. They are very confusing with the yearly escrows.

I have an auto loan only through this bank and they do NOT allow online payments!! And they charge $14.95 to pay o er the phone!! So if you do not want to mail in a check every month do not get an auto loan here!!

Great community Bank with amazing rates and personal service. A welcome alternative to being another number at the bigger banks. Ask for Ms. Rodgers and tell her that St. James sent you!

Friendliest staff I have ever seen in a bank. Refreshing.

I was a little hesitant to visit this location due to the previous negative reviews however my experience here was great. Friendly staff and a very welcoming atmosphere. Will visit again