BankOnBuffalo, a Division of CNB Bank Washington St, Buffalo

I was wondering what the issue was and after reading the reviews i am glad I did not get any further to opening a trust account. I could not bear the fact the officers at the downtown branch were very rude and unprofessional. I thought this institution would meet my needs with a trust account and managing millions of dollars of my business. I found the lady rude, unprofessional, dishonest. This was the reason I was looking for a new institution. Too much unlawful behavior in these institutions, they all need to be cleaned up. Why I gave it 2 stars. I dont know but I am glad I did not open a bank account up and then rate it one star.

The low review ratings don’t surprise me. I’m not a fan of BankOnBuffalo. Their rates are much higher than other local banks, yet they claim to be focused on supporting the community. It’s also extremely difficult to get anyone on the phone.

I applied for a mortgage with Bank on Buffalo. Their website had me fill out a very vague application with questions like how long I’ve been at my current address, how much I pay in rent, how long I’ve been at my job, and such. They issued me a prequalification letter. My offer was then accepted on a house. Then the bank asked me to submit tax returns, bank statements, paystubs at which point they said my income was too low for a mortgage. My realtor said they did not give me their “due diligence” and should not have issued me a prequal before receiving all my documents first. She then referred me to 1st Priority Mortgage. I’m now the proud new owner of a house. Save yourself the stress and go straight to 1st Priority Mortgage. And they even gave me a lower interest rate.

Extremely difficult to get a loan officer on the phone. This bank misrepresents itself on their commercial advertisements . They certainly are not community oriented. Stay away

I wanted the feel of a personal bank when refinancing my house. When I went late August to talk to the bank representative I felt confident in my choice. The Bank Manager Annette came out and was so nice as always! Paul helped us go through the application and it was moving fast by late September we were confident 60 days we would be closed and have our renovation moving. Unfortunately it stopped completely. We had a few minor hiccups. That is seemed to turn into major haults in the loan. A refinance takes 60 days ours took 120 days. Bank on Buffalo's back office and lawyers seemed lazy,missed paperwork and signatures. I had to reach out weekly to ask what was happening. Both my siblings purchased homes this year both closed within 45 days. I was devasted as when I went into the bank in August I said I need the money by November to start a renovation I was told not a problem, in September told it's moving so fast we will close in weeks. I closed December 23rd. I would not recommend this bank I would have been better off with a large corporate bank with staff that could handle my simple refinance.

My wife works for Bank on Buffalo and processing her maternity leave has been a NIGHTMARE. Long story short, she may go months without pay as we try to raise our new baby, Josie. Do not support this company...

The team of employees that operate at the Liberty Branch location has been a great source of support for my small business. Mr. James, Ms. Servi, Mr. Darnell and the newest team members are very pleasant and professional. Thank you for helping me to grow my small business.

SHERI IS THE BEST EMPLOYEE. She works at the Orchard Park location and helps me every single time with the nicest smile and greatest help!!!

The worst bank I have ever used. Wish they never took over my local bank

Joseph Becker and Bank on Buffalo are extremely professional and helpful for my banking needs. Thank you Joe!