Fitzsimons Credit Union - Anschutz Branch Fitzsimons Pkwy, Aurora

Hello Makayla Hunt, Our sincerest apologies for the difficulties you encountered over the holiday weekend. We would be more than glad to look into your account and find a way to remedy this issue. Please contact our Member Service Team at 303-340-3343 or by e-mail at [email protected], leave your account and phone number, so we can contact you. Thank you and have a splendid day.

Hello Eun, Thank you for reaching out. We have passed your feedback on to our management team and will have someone from our Communication Center team reach out to your personally. Feel free to also send us an email to [email protected] with your preferred contact information and information about your inquiry. We look forward to speaking with you and want to thank you for your continued membership.

Hello Mike Hood, Thank you for your kind words. We love our members and take pride in aiding them on the path of financial success. We look forward to working with you again in the future. Thank you for being our member.

Elizabeth, Thanks for the kind words :) We love having you as a member!

Hello Amy Hollis, We are sad to hear we did not provide you with the best possible member experience. We want every member to receive stellar customer service each time they reach out to us. We would like the chance to remedy the situation, please contact the head of Member Service Experience at 303-226-8502 or send us an e-mail at [email protected]. You are also welcome to visit us at either of our branch locations (Anschutz or Southlands) for individualized member service.

Hello Chetto Jenkins-Downing, We are sad to hear we did not provide you with the best possible experience. Communications are essential to a good experience and somehow, we managed to fail you in this area. It is thanks to feedback like yours that we can tackle issues that may impact our most valuable asset; our members. We want to make sure you are fully taken care of. Please reach out to our Call Center Manager, Laura Martinez at [email protected] Thank you.

Hello Cesar, Thank you so much for your kind words. We will be sure to pass them on to Victor and our staff. We are honored to have had the opportunity to serve you. Have a lovely day.

Hello killx123 Thank you for your feedback. We have passed your message along to our management team. We would like to hear more about your experience with us. Please send a message to [email protected]

Hello DeLisha, Thank you for your feedback. We will have someone from our team contact you directly. If you have any further questions, please send an email to [email protected]. Our Communication Center Manager, Gabriella will make sure that you are taken care of. Thank you for your continued membership. Have a lovely week.

Good day Lisa Carr, We apologize for any inconvenience our Online Banking Portal has caused you. It appears that you were locked out of your account after too many invalid attempts. Please contact our Fitzsimons Member Service team at 303-340-3343 to reactivate your account. We have also made some recent changes to our Online Banking Portal to better aid you in taking control of your financial future. We now offer a detailed report of your credit history and your current credit score. Just click “My Credit Score” tab on the main page. Then follow the prompts given and answer the questions related to your account and credit history.