FirstBank Pearl St, Boulder

Occasionally you go into a business and you get exceptional service. Above and beyond. That happened today with a specialist name Amber. I came in to get a bunch of stuff notarized without an appointment… And she immediately took care of me with such amazing customer service. So much so, that I’m seriously thinking of moving all my banking needs to first bank. It’s just an example how kindness and care can have such a strong impact. Thank you Amber!

Teri is such an amazing Helper here is first bank his so friendly and very helpful in what u need I love coming to this first bank the people that work here are professionals and know the banks standers and policy’s ! Love them will keep coming here

Staff were not willing to help we with a fraudulent charge on my account and now I can't use the atm.

Alec assisted me with smile. I had bad experience with other bank before I visited 1st bank. But Alec and 1st bank made me feel good with their great service. Thanks!!

Seth is the best. The whole teams seems to stay after-hours to help - really setting the standard here for others in the community. Thank you, FirstBank Pearl! -Sydney and Brian

Two of the employees were pretty rude about me depositing my paycheck a day earlier than the posted date, which my Thornton branch has no problem doing since it's consistent and they're allowed to but the employee behind the desk talked to me as if I were stupid and was incredibly rude.

My experience with this branch during the fallout of COVID 19 was objectively dehumanizing.