First Tech Federal Credit Union 156th Ave, Bellevue

I have been banking with Frist Tech for the last 5+ years and this particular location since the last 3 years. The staff members are extremely quick and very helpful. I always leave the branch having every query/ask addressed and very swiftly. Thank you and continue spreading smiles.

Disorganized line, long waits, staff were curt and somewhat rude in my opinion. They didn't seem to know the details on their own customer promotions either. I've been a member nearly 15 years and it used to be such a local and friendly place when visiting branches- it's been disappointing to see that disappear in favor of expansion and growth.

Lot of waiting though there is a big staff in this office. I was here for wire transfer half of the staff was busy (doing something on laptop) and only one staff person was helping customers ( to be noted just 2 customers). First you wasted my time in making me wait for 30 minutes when you had staff available but just chit-chatting with one another. Then when asked to do wire transfer your staff helping me had zero knowledge on balance transfer timeline and rules ( wasted 45 min again). I had to withdraw money and do it from somewhere else. Thanks for ruining customer experience every time. Soon to close all my accounts to First tech. Sending email to your head office as well about this poor experience and how you ruined my time/working day.

Deserve 0 stars for this bank. The bank keeps charging me $5 monthly inactivity fee without any written notice. I used to use this debit card to do some p2p transactions due to the covid, there isn't too much usage of this card. The representative refused to refund the fee for the inactivity. I'm going to close the account and never use First Tech in the future.

The credit union is not half bad. It’s just getting a hold of someone. They all want to direct you to a web site, however contrary to what First Tech may think, banking is still a people business Why should we have to wait on hold for 45+ minutes to resolve something that requires a representative? This survey does not reflect the branch indicated, but that is where I got my card and at that time they pledged service beyond my bank and said they were one of the top rated financial institutions Now all we get is Covid this, covid that, to justify no phone help at all, and getting transferred over and over. First Tech service is less embracing than US Bank where I also bank Make it a great day

I love staffs and the benefit for checking, CD accts from this union. But I do not recommend mortgage specialists. Whatever they don't want to reply of my question, they just ignored and not respond even I email several times request to running the loan processing info after met in person. I felt he is not treated customer fairly. I showed my email to my neighbors for checking my writing is clear. They said my question and writing is clear to understand. I don't recommed Duke(mortgage specialist) and Josh(mortgage specialist). Josh didn't response to my email 1 time. Duke ignored my email 3 times after the meeting. I love Alan(premier financial representative 2), he is so nice. He push Duke to send reply to me. But he still didn't send me the application link yet that I requested via email. I had to email him again as reminder. I think Duke, his attitude is so arrogant and he has the lack of customer service skill.

Great credit union. I've been using them for 8 years. It's perfect for tech immigrants, better than any other back. In-person service is a bit slow, but people are very nice.

The Management is very innovative, always introducing new ways to ensure a secured and easy banking. I have enjoyed excellent customer services for over four years.

Great staff, courteous and eager to help.

Love my bank. Not everything they charge which is great! The online banking service is great too. The customer service is top class in every aspect!