First Team Hampton Chevrolet W Mercury Blvd, Hampton

K K Westmoreland was such an amazing person! I found exactly what I wanted with her genuine care and passion for her work. What I thought would have been a headache was very smooth! Also thank you to Paul for getting me a slamming deal.

I've called 6 times to check on the status of a GM recall part that was ordered 4 weeks ago with "no" response. Yes, not even a return call! This is the worst dealership experience I've ever encountered in my 24 years as an Air Force officer. My daughter just graduated from officer candidate school and was in the market for a new vehicle. We purchased that vehicle from Casey Chevrolet due to the bad customer service delivered by Hampton Chevrolet. I will recommend to all the members under my command and throughout Langley to not purchase or seek service from this dealership.

WORST EXPERIENCE OF MY LIFE THAT KEEPS HAUNTING ME. First off I am not here to bash the GM, Dustin, he is a genuine great guy. But I wish I would have never dealt with this dealership. I am now without a vehicle, credit is ruined (dreams of being a fighter pilot are ruined), and will never be able to trust a dealership or get rid of the scar from being stabbed in the back. NEVER EVER TRUST THIS DEALERSHIP. I realized that I wouldn't be able to afford the camaro and so Dustin and I made an agreement for the dealership to do a buy back. I go to the dealership and supposedly cancel the warranties (sign the paperwork to cancel them) even tho I am still getting emails about the warranties and what not. So I go and park the camaro on the lot and notify the dealership so that there aren't any more miles put on the camaro. And all we are waiting for is my credit card to get here in the mail to finish the deal. Well here's the worst part about it. MY GRANDPA (that practically raised me and was my best friend) DIES AND I HAVE TO GO HOME ON EMERGENCY LEAVE AND THE DEALERSHIP TAKES ADVANTAGE OF MY GRANDFATHERS DEATH AND HAS THE BANK COME REPO IT, AND I WASN'T NOTIFIED UNTIL I GOT BACK FROM LEAVE JUST BEFORE CHRISTMAS. WORST EXPERIENCE OF MY LIFE. IF YOU HAVE A NICE VEHICLE OR DIESEL NEVER COME HERE TO TRADE IT IN!! I had an amazing 03 Ford Excursion that was lifted 6 inches and was in amazing shape with super low miles. They wouldn't give me more than 11k for and sold it within 2 days so I could never get it back after realizing how wrong I was done, all while being highly pressured to trade it in. IF YOU DON'T HAVE TIME TO CONSTANTLY COME BACK IN TO SIGN THING DON'T GO HERE. Can't tell you how many times I had to come back here to resign papers. NEVER, EVER, EVER USE ONE OF THEIR BANKS IF YOU CAN USE YOUR OWN. I HAD PERFECT CREDIT BEFORE COMING HERE. I was pre approved for a loan from Navy Federal and was urged not to use them and just come back to use Bayport. So I did because I was so tired of spending all my time at the dealership, HUGE MISTAKE. I had the dealership set up auto pay which they FAILED to do, screwing me over. Since the DEALERSHIP LIED TO ME SAYING THEY SAT UP AUTO PAY AND DIDN'T a month of payments go by and weren't taken out of my account, thought it was strange but maybe I got an extra month of no payments. WRONG! It wasn't long before I found out that the dealership failed me again due to BAYPORT hassling me. So in short if you don't want to go from an extremely happy and friendly guy to super depressed and suicidal due to your perfect credit and dreams being ruined DO NOT STEP FOOT HERE!!! I'd delete all reviews if the dealership actually cared and tried to fix things but they don't care and haven't for the past year. I'd give anything to be in that camaro or Excursion again. I'm just one life they ruined, just like you're potentially one life they can ruin and it wouldn't affect them so they could care less.

Bought my new Chevy Colorado here last week. Dahja Little was very helpful and professional. The warranty and service is hard to beat.

They worked quickly given how many cars were continuing to come in, they inform you of things you may or may not need for your car. They are very friendly and I like bringing my car here.

Spoke with Steve, Service Manager on 10/28/2016 at I have no headlights on Friday but you want me to bring my car in for service on Tuesday, really. I am extremely frustrated and perturbed. I went in to get a recall done. Later when I looked at the receipt it had two issues on it. Why wasn’t I told about this. Isn’t this what a service department if for to resolve mechanical issues. I called back and she says The BCM has a spliced wire, probably from a radio or something. But it is not something that need to be fixed. So I have just found the car fax report after searching for a week and its says that Hampton Chevrolet installed the radio in March 20, 2015 according to Car fax. How can I get recommended service done if service department can’t be trusted to perform job correctly or the dealership won’t take responsibility for jacked up repairs? Why was the car even sold if the recall wasn’t fixed, that could have saved me some time? I made an appointment for 9am in the morning, then when I get there she tells me I can leave or my car may not be worked on until later in day, but if I stay then it would an hour in a half. Why did I need to be held hostage? What difference does it make if I go shopping for an hour and a half at Walmart. Most unhappiest, stonefaced service department I have ever experienced. There is a problem with a vehicle made by General Motors. I feel it is a defect or bad workmanship. I feel the organization should take ownership and responsibility. *I have no headlights; this car was purchased for the sole purpose of driving for Uber I can’t make money I can’t drive in rain I can’t drive during peak early morning or late nights I can’t leave the house after dark. So what am I a hostage. -When you first cut the car on the radio is dark, it won’t light up unless you turn off the automatic headlights -flickering lights on inside -ac/heat pressure fluctuate when rolling up windows -right headlight replaced twice, now left one is out -brake lights have been replaced at least 6 times -I received a ticket recently for improper equipment, I had to take off and drive all the way to Tappahannock, VA for court -I was stopped for driving with high beams I am so disgusted with Hampton Chevrolet.

Carl Juneau is a great sales person, He followed up with me constantly and help me every step of the way ! I went to three dealerships and choose him because of his relentless customer service.. Thank You..

Overall unrealistic way of doing business. Over priced service work and careless.

Everything associated with this purchase (tires) was fine, except I expected to receive documentation (or instructions for online registration) regarding warranty and roadside assistance, which was not provided by the dealership. I have since completed online registration.

Service Department online appointment system is broken. Customer Service from the Blue Team Manager needs to be addressed. I purchased 3 vehicles and 2 service plans from this dealership. I have never experienced the lack of customer service (rudeness) by one individual (Blue Team Manager) at this dealership as I did on 22 Sept. I did tell the Service Director about the situation and the General Manager (Dustin) was standing there also.