First National Bank of America E Saginaw St, East Lansing

These guys are absolute jokes as mortgage lenders. Got preapproved for a loan in March, with conditions as a first time buyer. Had to go to a home buyer class etc... In September, we were still gathering documents to close!!!!! Unbelievable. Eric Andrejack is a complete moron and the whole underwriting department is unprofessional. Went to another lender after they fell through and closed in 2 weeks. Do NOT think about using these guys. They never answer the phone, and constantly lie about the documentation needed and drag their feet every step of the way. They should be shut down.

We work with Kassandra on an almost daily basis in working with our buying clients to get prequalified! She is always incredibly professional and treats our clients just like we do...like family. She always goes above and beyond helping us get to the closing table.

I am living in Detroit Metro area and travel in dozens States, but never sow so beautiful bank, not only building but excellent staff. Britten Krieve, met me outside bank, when I came and worked with me in a high professional manner and a very friendly atmosphere with good sense of humor, very knowledgeable, very accurate and with a speed of light. EXCELLENT. Her rate is 10

Kudos to Britten Krieve for excellent customer service! Britten patiently answered my questions, promptly replied to my emails, and efficiently handled my requests - in such a friendly manner, too. Thank you - this was overall the very best experience I've ever had dealing with a bank!

The mortgage process is always a bit stressful but add COVID-19 to the mix and you have fireworks. Our loan officer Eric always managed to explain and settle us back down. And now we are the owners of our fantastic new home. Many many thanks

My wife and I were able to get funded for our dream home all because Stephanie Brown was so adamant about making it happen for us!!! When other banks said no they said yes and Stephanie was a customer service pro throughout the entire process!!

I recently sold a house through fnba with Jesse Torres it was a very quick and easy process Jesse Torres should get 100 stars instead of 10 he is one of the nicest bankers you will ever deal with thank you

The mortgage process is easy. I was able to close within 20 days. I was informed during the process and was made aware of what to expect. I would recommend FNBA for any of your financial needs.

MR. DAVID GARCIA IS THE MOST KNOWLEDGEABLE AND EXTRAORDINARILY HELPFUL BANK EMPLOYEE I HAVE EVER HAD THE PLEASURE OF MEETING. AFTER SO MANY YEARS OF EXCEPTIONAL SERVICE AS A PERSONAL BANKING SPECIALIST I FEEL HE SHOULD BE PROMOTED AS HE IS A GREAT CONTRIBUTOR TO FIRST NATIONAL BANK OF AMERICA'S SUCCESS. AWESOME, AMAZING SERVICE IN EVERY RESPECT OF BANKING!!!!

I recently worked with Kassandra on a real estate deal for one of my listings. She was great at responding to me and worked hard to get the deal across the finish line. Thank you, Kassandra!