First National Bank Of America Kalamazoo Ave, Grand Rapids

John Layman was our Lon originator and towards the end David Stattelman helped wrap things up. These guys were fantastic! They were very prompt, helpful and on top of everything throughout the whole loan process. Being self-employed always makes obtaining loans, etc that much more difficult, but they made things easy to deal with. The only ‘thing’ that was not great was the interest rate, it was much higher than we expected, but we will refinance and get it lowered. I would highly recommend and would use again.

I love this bank. I have been a member of First National Bank of America for seven years now and have yet to be disappointed in any situation I have presented them with. I especially look forward to seeing Sue at the Grand Rapids location because of how kind and uplifting her personality is. I have had multiple situations where I needed something done immediately and first national has always gone above and beyond to make sure my banking needs have been met. I’ve banked with other organizations in the past and been disappointed time and time again, especially when compared to this bank. I will never leave FNBA, the exceptional service and professionalism I have experienced here is unmatched and second to none. I would implore anyone to open an account!

I will tell you i am very happy with Doug and Joel you fellas are awesome. I appreciate you. I give 5 Stars. Linda Carter .

Every time, I have had correspondence with any of the bank's personnel it has always been a great experience. They have always demonstrated a very professional approach to handling my request. The very best bank people, I have encountered for customer services.

Susan Glass has helped us many times in either opening a new CD/IRA account, or adding our allowed amount to a current IRA. She is extremely helpful and allows us to do a lot through the mail. When I call, she knows exactly who I am and what accounts I have with the ban.

From the first time I walked into FNBA I felt like I was their most important customer. Susan always remembers me when I walk into the bank or when I call her. Speaking of calling, you never have to go through the frustration of a multitude of voicemail prompts. You immediately talk to a “live” person. You never stand in line waiting for a teller...there are no tellers. You meet with your bank representative at their desk or in their office. I think FNBA gives their customers the personal attention we don’t too often get in today’s business world.

We did a great deal of research to find a bank with a good interest rate for a 12-month CD. We came to the right place! Susan greeted us with a smile and took us through the process with ease! We're so glad we made the drive to Grand Rapids. Wonderful, friendly bank!

After careful research, I found that First National Bank of America currently offers the best interest rate for a 12 month CD. I appreciated working with the bank staff in person rather than online. They were competent, thorough, and helpful. I recommend them without hesitation.

Why doesn’t everyone in Grand Rapids bank here? We move a lot and have had a variety of banks and credit unions. First National of America has absolutely been our very best experience!!! Their high interest on our checking account is the best anywhere. There are no fees or other hoops to qualify. CD rates and loans are easy and competitive. The personal service that we have received at the Grand Rapids branch makes us sad to move out of state, but even though we are moving, First National Bank of America will still be out main bank! Thanks especially to Doug Johnson for helping us with all our banking needs.

Have never been disappointed with this bank! Friendly knowledgeable staff. Always prompt and courteous service. Have found interest rates on accounts to to be comparable or above other options.