First National Bank -Downtown Howell Branch E Grand River Ave, Howell

As a local, community bank Jennifer, we strive for excellence in the services we offer and the manner in which we deliver them. We’re sorry to hear that we did not meet that standard and your expectations. While we would be happy to try to identify a remedy, we are unable to do so in a public forum because of privacy concerns and other circumstances. We would be happy to do so individually and would welcome the chance to earn back the trust and confidence you deserve. Please contact First National by phone or using our online ‘contact us’ tool on our web site and ask to speak to the Retail Banking Administrator. We look forward to working with you.

Thank you Jerry. We are pleased to hear about your experience and appreciate you taking the time to post such a great review. You've made our day.

We apologize for the confusion Modeler. The bank posts office and drive-up hours for each location on the bank web site at: https://www.fnbh.com/resources/locations-atms. Google however allows only one set of hours to be posted and the bank shows drive-up hours there - with a note that drive-up hours are shown and that lobby hours may differ. Again, we apologize for any inconvenience and encourage customers to always confirm information on the actual bank web site - fnbh.com. Thanks for banking locally at First National Bank.

First National Bank is committed to excellence and makes every effort to provide you with dependable, accurate and timely financial services - including online and mobile banking to provide remote access when and where you may need it. We apologize that your experience did not meet that standard and would welcome the opportunity to learn how we might improve this channel or share how to utilize any of its current functionality. Please contact us directly using the tools on fnbh.com or call 517.546.3150. Of course, you can always visit any of our Livingston County offices for assistance too. The friendly, knowledgeable First National Bank team would be pleased to assist you.

Thank you for your kind words Danny K!

Sorry to hear that First National Mobile is not meeting your expectations. We’d welcome the opportunity to try and remedy the issue as well as earn back your confidence with an experience that is more consistent with your expectations. Please contact First National at 517.546.3150 and one of our representatives would be happy to assist.

Thank you for banking locally with First National 'Jeep Guy'. We value and appreciate your business - and thank you for taking the time to send us four stars. Thanks again!