First National Bank Matthews-mint Hill Rd, Matthews

I began banking with FNB in Mint Hill in 2015, and have had nothing but wonderful experiences. The bank manager, Melissa Fields, helped me get an auto loan even when the NC SECU would not approve me (SECU wouldnt count my children's SSI death benefits from their father as income, despite the fact that the minivan was for them lol! I have GREAT credit). I paid the loan off btw. The staff have also been there to help me with starting my own business, when I was going through an IRS audit, and when I underwent identify fraud. They always remember me by my first name when I walk in, and always respond quickly to my emails or phone calls. I have since moved from Mint Hill, but I still call them anytime I need help. They may be a big bank, but the employees at this branch are all fantastic.

I have bought three houses in the matter 30 years and I have refinanced several times never ever have I gone through such pain process of fixing date for closing and calling 24 hrs before to postpone the date of closing. Customer service by this bank I would rate 1. Mortgage process rate 0

This is not a bank for small businesses, they are not compatible with QuickBooks online. They do not communicate well with business owners. If you are a small business go somewhere else. I like to use local but this is not the place.

Absolutely rude when calling to ask a simple question about our account. Wouldn't let us finish our questions kept getting smart with us. Regret 100% about doing business with this bank. Will be switching.

if you want to be able to access your money go with Bank of America. This bank is a joke.