First Midwest Bank W Springfield Ave, Champaign

Awesome Experience especially for My very First time!! Ben was acceptionally professional and courteous and very polite and he handled My situation well. I'm really very happy with The Services he provided me today! I would recommend this Bank 🏦🏧 location to anyone. 😊👍💰🤑

This branch is managed by a women who can not even work the banks own computer systems. She is also unaware of what is a 3rd party check and what is not. She is snobby and rude and then refuses to follow the banks own policies on check cashing. she cost her own bank a fee collection of $40.00 to cash a simple person to person check. I was also going to look at starting an account there but no way will I ever do business with this bank in any way after the treatment I received today!!! If there was a way to give a negative star review I would do so. Do Not Ever Bank Here!!!!

When you have problems with needing to get a refund or something, they will feeeze your account without notice. I called customer service & even they’re not on the same page. One person gave me one reason, one person said “they don’t do that” but I couldn’t go to a atm or anything. Just ended up having my account closed a few months ago. I definitely wouldn’t recommend this bank, especially if you have bills coming up & they can just mess with your account like that.

I took out a Home Equity line of credit 3 years ago, and at some point they charged a fee and put it under the same account number but with a different Note number. I always pay my loan payment on time, but invariably they credit the payment to the wrong Note number and send me late notices and try to charge me a late fee. I have never had such consistently poor service from any financial institution! The people are very nice, but their system is inadequate making the whole place seem incompetent.

The people at this bank are very nice and helpful. My complaint about them is the phone system they use. It is horrible and so hard to reach somebody. You might get transferred to anywhere but the bank you want to reach. When you reach somebody they are usually nice.

Very kind employees but there system/tech that they use is out of date like for instance I made a cash deposite on a saturday and it wasn't available till Wednesday

This bankreused togive me quarter's don 't do business here. When you give thm $20.00 cash there should not bea problem!!

This bank will not work with you 👎🏻

I haven’t been when them for too long and I already hate them. Customer service is the worst!! I was on the phone for 3 hours and they never picked up! They don’t even deserve a star.