First Midwest Bank Wolf Rd, Orland Park

I have been with First Midwest since 1988. Went in yesterday because I received a text from First Midwest that I could maybe lower my car payment through them So I thought ok give it a try. It was a Saturday morning about 10 and the loan officer already had someone there. I understood that. The loan officer was alone and she had problems with the printer. That's not unusual. But then she had to go to the teller.to deposit funds from the couple. Ok. The banker asker about me and when she heard I was there about refinancing a car loan she rolled her eyes and shook her head. Rude!! Once I got to her desk I said are you sure you have time for me. Oh yes all the time in the world Yeah sure. Poor customer service, long wait and I see how you reacted toy needs. No wonder you're closing branches and combining with another bank. I was so disappointed. Been a customer for over 30 years. Might be time for another bank.

I have only dealt with 1st Midwest, orig Standard bank since we moved to Orland in ‘94. I prefer customer service and the bankers knowing me over the more modern, online only, tech savvy banking my kids do. 1st Midwest may offer the more modern approach but I am happy with going to the bank and I’ve never been disappointed w service there. I strongly recommend if service matters!

So disappointed! Went to First Midwest Bank for a couple rolls of quarters and was told since I was not a business, only a personal account holder, I would have to pay a fee-- to access my own money!! After close to 30 years as a First Midwest customer we will be moving our accounts to our credit union. No sense to bank where we have to pay to take our money out!

Gloria the bank manager goes above and beyond to help.. she is what banks used to be❤️