First Midwest Bank S Vail Ave, Arlington Heights

Nightmare bank. No customer service, app never works, and they don't care. They just went out of business and will again soon. 1 star yelp rating deserved.

Nataliya was helping me open a bank account. I would’ve rated 5 stars if nataliya wasn’t rude to me. 1st, she asked for my SSN out loud, only to check if I ever had a bank account with them and to check that I did not have a remaining balance. After I told her multiple times that it was my first time at the bank. After that, I gave her my student ID. She proceeds to tell me that anyone can pretend to be a student. I proceeded to tell her my school name and city and my major and my weekly schedule. She was rude and I hope she reads this review and learns how to treat future customer. Bottom line.. she treated me like I was a cockroach opening a bank account !

Terrible 9 hours on hold no one answered merger was cheap at best

Upside: Friendly staff, those who were there prior to FMB acquisition of People's Bank of Arlington Heights. Downsides: Fast withdrawals but slow disbursement to payees and credits to account. Online banking system often did not reflect recent transactions. I did not encounter these issues prior to FMB acquisition of People's Bank. Eventually I closed accounts.

Very helpful and always attentive in recognizing fraud on my account.

Tellers and personal bankers are friendly, helpful and polite.

Bad service slow bad website mobile app is garbage not helpful been waiting to withdraw money for 25 min now and no one is waiting on me.