First Horizon Bank W Poplar Ave, Collierville

Very slow. It's ..laid back type of staff...they should consider that people have businesses to take care of. Fast pace is a must, even if you are a small branch. Two personal bankers on their desks on the phone and people waiting. Tellers obviously memorize what they are supposed to do but without understanding. Not a pleasant branch to go to. I try to avoid visiting a branch for such reasons, but sometimes you just have to

I don't know what is going on but i use to never wait at the drive thru, which is one reason why I use this bank. However, recently I wait every time now for at least 8-10 minutes. It doesn't matter if your next in line. I am currently on 20+ minutes and there was only 2 people in front of me. I would leave but I can't due to the pole next to me.

I just sat in the drive-through 47 minutes with two cars in front of me and the first one took off fairly quick!! ???

When on my honeymoon I had misplaced my debit card and ID. My next day off work I was scheduled to meet with the DMV to get a new driver’s license, but before then I needed a new debit card. I knew my social, had my checkbook, and knew someone higher up that worked out of this location... he even saw me as soon as I walked in, greeted me, and knowing what I needed said the woman I sat down with could most definitely help me with this. I sat down with Penny, and she from the beginning was extremely rude. I gave her my social security # which she proceeded to tell me was wrong, even though it turned out to be accurate. She asked me if someone knew me that worked there, I told her C**** H**** did (whom was the gentleman I was speaking about above), then she mentioned me giving the wrong social and me acting “suspicious” and that she could not give me a new debit card. She finished with saying that if someone there knew me, then she could. Well clearly someone there knew me. I am actively complaining about this, because I was not treated fairly. She was black and I was white... did that have something to do with it?

On two separate occasions I have had the pleasure of having Mollie help me with my banking. It is rare to find someone in this day in age that actually is ENTHUSED about what they are doing, but she does. I have been a First Tennessee Customer for close to 40 years and I have nothing but GOOD to say about the whole organization. Keep up the good work. JB

My daughter had to have a name changed after she got married. Jennifer helped me with the process and made it super easy. I always have a great experience with them and they give my dog a treat at the drive up window.

i have banked with First Tennessee for 15 years with this location.My parents for 30. With Employees such as Cody Jeter whos customer service i would rate 0/100 we are closing 6 total accounts with this bank. I used to praise this bank especially this location but in the last year between my family's personal and business accounts the service has tanked. Be very wary if choosing to put your money here.

I bet there is nothing more you can expect from a bank......Reach Mollie and I m sure your work will be completed in minutes...she has answer to each question of customer.... Highly impressed

Cody Jeter is always a pleasure to work with. He gets things done and puts the customer first.

I went to the ATM & no One else was in line!!