First Horizon Bank Pelham Rd, Greenville

Customer service was not good. Made a deposit and nowhere was it showing up so when I called the branch to ask why all she said was they don't show up for 24 hours never offered to look to see if there was a problem even though I told her that I had had deposits get deposited to the wrong account before and just wanted to make sure she still did not want to take the time to ask me if my account information so she could make sure there wasn't a mistake made all she said was wait 24 hours!!! The fact that they say they can't track a deposit until it's been over 24 hours is either a lie or really bad banking.

I don’t know why there are negative reviews. Those people must be the type of people that no matter what you do, you can’t please them. I’ve been a member of this bank since 2008 and NEVER have I ever had ANY issues. When money was taken out of my bank account wrongly from another state, they immediately got to work fixing it and had my money refunded. If I ever had an issue with, they were on top of it. The app works great, the website works great. They are friendly and very very helpful. I do not plan on switching banks. The only down fall is I have to drive about 20 mins to get to the closest bank, but that should tell you, of all the banks within a 5 min drive, how much I have enjoyed banking with them. Honestly, I cannot see how this bank has horrible reviews. Those people must have a stick lodged somewhere.

SunTrust sold our account to First Horizon. We have had terrible service. They don’t tell you that online bill pay is through cashier-like checks. They sent money in an undepositable fashion to another person. They post money in your account that looks available when it truly is not. Branch workers tell you things very different that centralized services. Will change banks as soon as we can. Don’t wish this experience on others.

This branch is okay, but the bank overall has turned into a major JOKE since the whole First Tennessee takeover. Today I opened a new account with TD bank and the experience was exactly what I would expect from a first-class bank. No, I'm not a TD Bank troll - I'm a genuine (now former) Capital Bank customer who stayed loyal during the takeover, but then was rewarded for my loyalty by a website that lacked some really basic functionality, and a mobile app that rates a very generous (IMHO) 1.5 stars on both the iOS and Android platforms! Do yourself a favor and find a bank that cares more about their customers than their shareholders.

Since being acquired by First Horizon/First Tennessee Bank, Capital Bank has sadly failed to live up to all the pre-merger hype. The most disappointing factor is the total failure of the bank to fix the horrible problems with their online banking app which is pretty much useless (see all the 1-star reviews in the Apple store). I have NEVER been able to use the check deposit feature successfully, and now even the simple account maintenance functions are hit-and-miss. There's simply too much aggressive competition in the retail banking sector to stay with a company that can't even get the fundamentals right so instead of fighting the Pelham Road traffic to do something as prehistoric as depositing a check in person at the only branch in the upstate, I'm closing my account and letting everyone know why!

Not sure what good this bank/branch is when they close at 4pm, often times have long wait times just to make a deposit with only on person working as a teller, and during the merger put my husbands EX WIFES EMAIL ADDRESS as the verification address on our current account which has always been separate from their previous joint account having been opened after their divorce. Was it the merger? It seems that way, but even before the bank open times were inconvenient when compared with other banks near by. Absolutely closing the account we have and going somewhere else as soon as possible.