First Hawaiian Bank Makiki Branch S Beretania St, Honolulu

Worst bank in Hawaii. On a Tuesday the line is out the door with only 2 tellers. Took 45 min to make a simple deposit. American Savings is way better and 1 blk away.

I stopped in to make an appointment for their notary public, and found that she was booked full for 2 weeks. Left my name and number for a callback, and she called fhe next morning. Very nice lady by the name of Debbie Harbottle. I booked an appointment at another location though. PS. I'm not sure what is happening but are the notaries in the entire state extremely busy like this? Has the pandemic caused people to reexamine their lives?

Worst experience with FHB ever. I applied a secured credit card at FHN 3 years ago with 2000 secured deposit. After a year, I got a letter from FBH said my credit is good, the secure deposit has been turned into a CD which mature every 3 month. Today I finally decided to cash it out, after waiting for 20 mins at teller line, the teller told me that I have to go to platform side to close my CD. Okay, I went to platform side and signed on the wait list. And the banker with short hair told me that tellers could help me. Well I told her the teller just sent me over. After another 20 mins wait, finally the banker was able to help me, and I was told I cannot cash out the CD unless I close my secured credit card. And then she suggested me to close my secured credit card and apply for a new one. She was trying to push me to buy new products , why I have to apply for another credit card to cashout my CD? IT DOESNT MAKE ANY SENSE. You just want to make sell but not helping me at all. So I left and called their customer service line. The lady on the phone was way nicer and was able to help me close my CD with no hesitation. Don't go to makiki branch, if you go, please avoid the short hair banker, I don't feel like a appreciated customer, she just brush's me off. I couldn't get her name since she doesn't have a name tag on her. Very upset , not the experience I want to have at a bank. It's my first bank when I came to Hawaii, with this customer service I… seriously thinking about taking my business some where else.

On Saturdays there is a line that wraps around the building because this is the only open branch on Saturdays. How about you open more branches on Saturday so your customers don’t have to wait an hour?

Very slow. Always crowded and need lots of patience.

Very poor parking security management. I was in here today (11/7/2019) for ATM service with cat food @ petco with my wife and a newborn baby in sleep in car seat. Of course, I park in bank parking under tree for baby and tried to finish my tasks finish as soon as possible. I decide to finish cat food shopping first and use atm after that. However. The bank parking security asked my wife to move car to other place because he think I’m not going to use bank service. Wow.... After I finish my task in bank and talk to him, he want me to report to him my schedule when I leave car and he didn’t care about baby with mother under shade or not. Rude and no apologies! What a friendly bank! Disappoint!!!

Terrible normal business hours! Also, inefficient info. located online to advise us of holiday hours, such as on Good Friday. Tried to call, recording only provides hours for same day, which is NOT helpful! Did thorough online search & info. was still very bad. :(

They have rich people line not buissisness account. A person who have good(?) money, he or she can cut it front of longline.

Best branch. The tellers greet you by name and they are pleasant and helpful.

We Love How Convenient This Bank Is, A Perfect Neighborhood Feeling, And Great Customer Service Bank, Makiki.!!