First Financial Bank Cheviot Rd, Cincinnati

Worst branch ever. My husband had an issue with the atm. He was depositing money and the machine rebooted on him I advised him to take a picture of the screen just in case there's an issue the following day . He called the Monfort heights local branch he they told him they saw the money but kept giving him the run around for 3 days. I spoke to a rude rep Emily on the phone who was disrespectful and hung up on me. I reached out to the higher ups and my husband received his funds in his account the same day. Poor customer service at that branch.

Jaymee is amazing. In fact both ladies that work are so welcoming and sweet. Jaymee has been patient with me ever since joining with them. Always giving my helpful information as far as credit and loans. Amazing service guys!!

The main bank teller who signed me up for an account lied to me about other banks/credit unions charging them a monthly fee when I first moved to Cincinnati. The younger man with short blonde hair was also prejudice and tried to talk to my partner and I like we were uneducated. I quickly closed my account and started up a new account with Kemba. Even the people that went in here seemed racist too. I can see why they got robbed before.

Amazing customer service! Highly recommend this bank, especially this branch. Everyone is so friendly and makes any task a breeze.