U.S. Bank Branch Colerain Ave, Cincinnati
8250 Colerain Ave, Cincinnati, OH 45239, United States
https://locations.usbank.com/index/ohio/cincinnati/colerain-hills-branch.html
- Saturday9:30AM–1PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM
- All
- Loan Type
- Payday Loans
- Installment Loans
- Title Loans
- Personal Loans
- Brand
- Ace Cash Express
- Advance America
- Cash Store
- Check City
- Check Into Cash
- Mariner Finance
- Money Mart
- PAYOMATIC
- Red River Credit
- The Check Cashing Store
- TitleMax
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Reviews
m
The manager there is completely rude. I was working with one of the bankers there about maintenance fees and we were talking through the issue just fine. The manager walks up takes over her workers computer and gets real nasty with me for no reason, as if she had no patience for my questioning. I asked to speak with the other lady and she smiles and states that she is the manager I have had a great relationship with us bank for 10 years and never had an experience like this. Definitely looking for other Banks.
V
Love the tellers at this location. Always sweet and pleasant. But location needs to have more than just the manager be a notary. I went in a week or so ago and the manager was in an interview. It was going to be more than an hour wait and I needed to be in court. I had to drive up the highway to a Kroger store location to ensure there was notary on hand to help me. Before when I had visited this location, one of the tellers was also a notary. Had made life alot easier at this branch..
Hello, Valerie! Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team
F
While visiting this branch, along with my other siblings, to settle my deceased father's account; We were told to leave. The Police were called on us!! Kyle and Kelly obviously had no respect for the grief we were experiencing...Not only were we treated terribly, the knife in the wound was greatly increased. This will be addressed further; For sure
Good morning Frank, I really appreciate the time you've taken to leave this review regarding your experience. I noticed that your sister already spoke with Heather about this situation. We would certainly like to hear more from your viewpoint, if you would like to share it. Please send us an email with your phone number and reference number: 1205, and we'll give you a call. Our email address is [email protected]. Once we receive your number, we'll give you a call as soon as we can, within 24 business hours. Thanks again for reaching out and brining this to our attention. ^Caitlin
S
The worst staff out of every US bank I've ever went too. They want to constantly waste valuable time and put my privacy at risk, all because I work for a place that has me take deposits. 1. Businesses should be exempt from Identifying upon depositing Or at the bare minimum quickly look at my ID. 2. Customer service doesn't work how you think it does Mr.Musgrove. Ehww even his name is douchy. 3. I'm a local Guide and reviewer on many sites. Along with reporting you to corporate for you unprofessionalism, I will review bomb the hell out of you everywhere. Hopefully They Close you Down. To the bystanders reading review, I will update this review after speaking with corporate.
Good morning, We take privacy for all those who visit us very seriously and I'm really sorry to hear that this hasn't been your impression after visiting this location. We'd really like to hear more about your visit and what prompted you to provide a review in this way. Please send us an email with your phone number and your reference number: 1206, to [email protected]. Once we receive your number, we'll give you a call as soon as we can within 24 business hours. Thanks for bringing this to our attention. We look forward to hearing from you soon. ^Caitlin
B
Business client of banking and merchant services. Couldn’t be happier. Always willing to help small businesses. Elavon, merchant services, through US Bank is inexpensive, reliable and funds are always available faster than any other bank I’ve processed with. Disputes always handled with precision. Well done and thank you Kyle Musgrove. Ben
D
This ATM never has any money there's no other US banks in the area and they charge you a fee because you gotta go to another ATM that's not US Bank it's ridiculous.
Hello Deena. We are sorry to see that there was trouble when visiting this ATM. For available network ATM's please visit usbank.com/locations. If you run into an ATM issue in the future, please email us at [email protected] with details of the issue and location. We will be happy to report the matter for maintenance. Thank you. ^Ryan
G
Mrg Kyle Musgrove and Asst mgr Kelly are rude, unprofessional, attitude towards people of color and should not be in that position. Called police and said we were threatening them. Police found no merit to the complaint. Be careful ⚠️ with this branch. Ethics training is needed for the entire staff.
Thank you for taking the time to complete a review. We are definitely concerned with the experience. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 1164. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
R
Want better customer service? You'll get it at McDonalds because these people do not know the meaning of customer service. Especially the manager. I've never met a more condescending jerk in my life!!!
Hello Roshie, Thank you for taking the time and leaving this review. What you've described is definitely not the type of service we expect for our customers, and I'm really sorry to hear that this is what you've experienced. We'd really like to learn more about your visit. Please send us an email with your phone number and reference number:1207, and we'll give you a call about this. Our email address [email protected]. Our current time frame for a call is 24 business hours, but we will call as soon as we can within that time frame. Thanks again, and we hope to hear from you soon. ^Caitlin
T
The entire staff and mainly the manager needs to be retrained or fired. If a Kyle is working there, leave the bank immediately! You were warned.
Hello, Thank you for spending the time to leave this review. We really value feedback like this, so that we can make adjustments as needed. We'd like to find out more about what happened that prompted your review, so that we can appropriately escalate this situation. Please send us an email with your phone number and reference number:1211, and we'll give you a call. Our email address is [email protected]. We'll give you a call within 24 business hours of receiving your number, and will do our utmost to call as soon as possible within that time frame. Thanks again. ^Caitlin
I
Don't like this branch the managers they bring on this branch they all mean, please visit the one in winton rd you will never go back to that branch.
We’re sorry to hear you had a poor interaction with the branch manager, Iseysas. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you'd like to discuss your concern further, please send us an email with your phone number to [email protected], including reference number 5201. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa
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2. Where Do I Find U.S. Bank Branch?
U.S. Bank Branch is located at 8250 Colerain Ave, Cincinnati, OH 45239, United States. If you wan to visit them by yourself, use the map to discover a way to get there.4. Is U.S. Bank Branch an Agency? Or a Lender?
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