First Federal Savings Bank E 9th St, Rochester

We have banked with First Federal for many years and could not be happier. Everyone has always been polite and professional. The few times we've had a problem it has been taken care of quickly.

If I could give them less than one star I would. My wife has never been so disrespected and diminished. We were going to go through their loan department for our new home, and we constantly given the go around. Every week we would receive a phone call contradicting what we were told the previous week. All we wanted to do was apply for a loan and have the land we owned appraised. There was always some new obstacle that we were previously told was not an issue. When we were given a way around this obstacle, we were told she was busy and would call back in a week to handle it. A week would go by and we would be told that she “ABSOLUTELY never told us that.” I have never dealt with someone so unprofessional. The woman from the loan department has absolutely no idea what she is doing. My wife felt discriminated, and we are in shock that their loan department had the audacity to speak to her this way. We were looking for a new lender, as our previous contact is retiring. We have decided to go elsewhere. Goodbye First Federal.

Doing business with those institutions that support the area is vital to our community. Dealing with people who you know and trust is why Rochester Homes relies on First Federal Savings Bank for its business banking. They are a valued and trusted partner and we are glad that you are here.

I've been with this bank for a year and recently moved away. I called because my account became ”restricted” due to an online order mixup. The lady was VERY rude and not helpful at all. She just kept saying I should know my balance and I don't have enough money for the order. I asked to have my account closed she said I had to come in. I explained I live hours away and she said write a letter and then HUNG UP on me. Very unprofessional and I am seeking a supervisor to speak to.

I just purchased my first home. I was well informed throughout the whole loan process. I've been banking here for years and I always feel very welcomed and valued!

I have been banking here for years and am currently out of country. Every time I have called I have always been treated extremely well and they have always been very helpful. A cheerful staff.

Called to see if house payment went thru—- was treated very professionally. Evidently mail is delayed somewhere. Will keep checking.

Really unprofessional customer service. I also held a mortgage with them for 8 years - overall I was not happy with the loan servicing department and now that I'm buying a new home, I decided not to use them again.

Been good to me and my family when I was Let go from my job. Especially with the loan department and Stacie Redinger

They are so nice and give you a free gift for joining there bank!