First Convenience Bank Eubank Blvd, Albuquerque

Worst bank I have ever dealt with. Very Inconvenient for the name, I went to take care of a problem with my account and the manager was completely unprofessional saying "Well if you took care of your account this wouldn't happen" I am closing my account as soon as my check clears. This is ridiculous, they'll hire anybody these days.

Very polite ladies and gentlemen. The money order machine didn't work, however they did issue a cashier's check and waived the fee. They speak English and Spanish.

Worst experience of my life, I also wanna mention I have two jobs so anyways one day I'm looking iny bank account and I noticed that I had money so I bought some stuff but not checking where it came from assuming that it's from my work then a couple days later I have a message from them telling me some manager from Wendy's messed up and put mine in instead they were off by just by a little so they take the money that was in the account that was alright I understood that it wasn't mine so I get paid by my work I check it and I confirmed that it was my work and I got paid about 497 I look this morning and they took out another 280 and that made me so mad I already changed my banking infor I would rather use an app it's more like first inconvenient bank and I would give it a zero if I could

This branch has been difficult to deal with, negative attitude and just not willing to help. The on phone support is the same, nor wanting to help. Leaving this bank behind.

Oh my lord have mercy on these frown faces I had to deal with today... females who work at this eubank branch are so rude... customers services skills suck.. this branch needs help or new crew members for real... 100% thumbs down 👎 👎👎👎👎👎👎👎👎👎

Today's date is 12/20/2019. I will never come back to this location EVER again. The evening crew is the most unprofessional bunch of customer service representatives that I've ever seen. There was one that was especially rude. Dark hair, pale face and glasses. Every other location is great but this one should really hire a new crew.

Tellers would rather play on their cell phones while I stood in line. Very unprofessional. I reported to the manager and she did nothing. Shortly after the manager is hugging on some man outside the bank. This seems more like a high school than a bank. I’d definitely look into coaching the whole location on professionalism.

The people are nice sure, but the bank itself and its SOP's are a nightmare. I'm CONSTANTLY having problems with my account, my debit cards not working, or being over drafted because I cant use my debit card a minimum of 8 times. Hard to do when my card doesn't work. There are a hundred and one other issues I have but don't have the time to deal with here. I have trouble finding the convenience in this place and have instead opted to go to a different bank. PS. The above reviews are employees..

Generally nice ppl. But always convenient because the hours are much more accommodating than any other bank you have had no matter the quality.. Most banks are open when you're at work. These guys are open when you're able to get there!

I only read it this Bank five stars because I want mine to be seen. First off you have to add money to your account of course but say you didn't want to use your credit card? Say you didn't use your credit card eight times out of the month, they will charge you for not using your credit card!. They never answer the phone but apparently they're open from 6 a.m. but everytime I call to try to talk to somebody I can never get through. Customer service is not that great I went in with my ride one day and the lady I was talking to was so disrespectful she was doing my paperwork and she wasn't talking to me, she was asking me any questions . So me and my friend we started talking, like normal people do. She looks up at us and says " are you guys always like this" my friend and I looked at each other and we look back at her and I said "what do you mean" and she said "well I'm trying to do this paperwork and you guys are being very disrespectful and talking" and I'm just thinking... honey this is your job! & I'm allowed to talk first of all if you can't do paperwork while people are talking in the background then you don't need to be a person who works at a bank !! Her attitude and tone in her voice made me my friend look at each other like should I smack her or do I ask her what the hell is wrong with her and I did and she said ' out of her years of working at a bank she's never had anybody be so disrespectful while she does paperwork for them' . Like bye girl bye .