First City Credit Union N Spring St, Los Angeles

Horrible new location lacking security. This is the review of the new location .Sure they validate for underground parking. Anyone can enter off the street into lonely parking garage. Take an elevator and walk in the lonely open air courtyard to the street to enter bank. NOTHING about this space says convenience, quick trip to the bank, or this is is safe place to be. Just get me out of here cuz I never want to have to do my banking here again. That was my first impression as I was walking into the bank. As I was leaving the bank and I was in the lonely parking lot a crazes vagrant ran down the ramp and threw himself to the ground. I rushed to my car. As another woman entered the house underground parking the man began to wave his arms and harass her. N security in sight. Enter at your own risk. I am not coming back….

A warning to the public – the new ATM at First City Credit Union on 717 W Temple St, Los Angeles, CA WILL RIP YOU OFF. You do not put your money in an envelope – you simply stick it in the slot and THE MACHINE counts your money for you. This is a LIE. On Dec 26th I tried this ATM for the first time and lost $200 dollars – it gone. I tired depositing a 100 dollar bill and it took it, but I didn’t get a receipt. Being unsure, but thinking it worked I tried depositing ten 100 dollar bills (cash I hoped to use while on vacation) and it kept kicking the money back out. I did this 3 times and each time I got a receipt saying it didn’t work – but the 3rd time I only got back 9 of my 10 bills! Now that first one didn’t credit to my account. I had 3 receipts for the other tires. I notified my bank and they said they’d look into it, but I also had my account frozen and my card was reported as stolen. (Never mind that I had it in my hand) I was to go to a branch and sort it out. I was in San Diego – there are no branches so I had to wait till after my vacation to deal with this. I’ve been told the following: My card was reported stolen because: 1) They mailed me a new card (a year early) and I never activated it. 2) But it was also reported stolen because there was a suspicious charge (Showtime Sub - their online subscription.) for $8.99 – my online subscription. 3) Because someone tried to use the card at a branch I’d never been to before. (Duh – it was me, later confirmed when I reported the ATM incident. My account was frozen: 1) Because there was a suspicious charge (Showtime Sub - their online subscription.) for $8.99 – my online subscription. (guess the moron who did this doesn’t know what Showtime is) 2) There was more than one failed activity at the ATM on 12/26. No kidding. My money is gone - $200 gone. Yes I show up on the camera. Yes, they can see me making (or trying to) my deposit, but they cannot/didn’t find a $200 discrepancy at the ATM when it was balanced the next day. I wish I could say that First City was a reliable credit union, but I can’t. I will never trust their ATM again – since it steals from you. Beware – don’t trust cash deposits at their ATM either.

We paid $378 to have an appraiser come to the house because we wanted to open a home equity line of credit. We were denied the H.E.L.O.C. by First City because our 1907 house does not have any type of heat. The house does have heat. The appraisal report clearly has 2 boxes checked as, "Yes" there is heat and "Radiant" for type of heat. We caught First City in a lie. They won't give us the real reason for denying us credit. To a hard-working teacher like myself, I think it would be both ethical and just to get a fair answer. I have since filed a complaint with the Federal Reserve. Wether the complaint goes anywhere doesn't really matter so much but I felt I just had to document the experience to others. It left a bad taste in my mouth.

The website and phone recording says the branches close at six pm, but when I got there at 5:01pm, the the doors were locked and the lady told me that even though it says we close at six pm on we really at 5pm too bad come back tomorrow and walked away. Worst customer service ever.

I wish they had better operating hours. Its super inconvenient to not have a branch in South Los Angeles that is open on Saturday.

it's a great credit union been with them since mid 1980 s I have taken several loans .

Not a great first time customer experience opening an account here at W. Temple.Just wanted it to be finished and Im done.

This bank rocks. They worked with me when I sustained an Industrial Accident and wasn't able to make consistent payments for a personal loan, and extending my payments to a later date.

Never to crowded, always good professionalism, and I'm in and out quick.