First Citizens Bank W Main St, Sylva

Have used First Citizens for 6+ years now after moving to the area. Great friendly customer service and always ready to help. Got a home loan through this branch with Jan Revis and was always helpful with any mortgage questions I had. Even better First Citizens serviced my mortgage the entire time and didn't sell it off line a lot of lenders do. Highly recommend First Citizens for banking and the staff of this branch as well.

The Grecian or Roman facade of this bank intrigued me before I moved to Sylva, NC. I spoke with Tina Moore who helped me set up my checking account and is very personable and knowledgeable. I worked with Jan Revis to set up my savings and get a credit card that works for me. I returned to talk to Jan about direct deposit and routine payment of my auto loans. When I evaluated the website before moving I was impressed with the online banking setup. I am not a fan of the Wells Fargo size banks that have cheated people with regularity. I feel very comfortable at First Citizens because of the people there. Well First Citizens has some really stupid clods running things; they declined to give me a credit card; so I moved my $50,000 savings to Jackson Savings Bank. When my old house sells where shall I deposit the $150,000? Not at First Citizens!

They now close at 5 pm on all weekdays including Friday. Used to be 6 pm. How am I supposed to deposit my paycheck now when I don’t even get off work until 5 pm? What a crummy bank.