First Citizens Bank Vision Dr, Apex

Opening a new account was a pleasant and easy experience. After being greeted by a teller, I waited just a few minutes until Bert invited me into his office. He explained everything in a concise and professional manner. In less than 20 minutes I had a new account and all my questions answered.

I have been a customer of the First Citizens Bank in Apex for 15 years. I absolutely love this bank mailnly because of the people who work there! Dottie works the drive thru and is the sweetest person. She's a staple at the bank! Manisha always helps me with my international transfers for my business and is so awesome. Burt helped open an account for my son and is very nice and professional! I randomly saw this 1 star review and never thought to review my bank until now. This branch has a wonderful staff which is the reason I will never change banks! They always know your name and feels like family there. I bank often and can assure you it's never empty! They are kind, professional, courteous, and efficient!

Great bank, tellers are always helpful and nice.

I walked in what seemed like an empty bank. There was no one around in sight. I stood there waiting for over 20 minutes! Finally, I tried to set a new account with Bert Vanegas. He was unprofessional, couldn’t answer my questions, and did not seem like he knew what he was doing. I left unhappy. Worst customer service and bank! I do not recommend this bank to anyone!

The only commitment left with this bank to its customer base is FDIC -Everything else has been gutted

Been going to this branch and the only one I will go yo . Always had fantastic friendly service and help . If I walked in or drive through . Thank You 😊

Very good good service nice staff