Bank of America (with Drive-thru ATM) Apex Peakway, Apex

For starters when you call there no one ever picks up the phone. Additionally they are always too busy to talk to you if you are there in person. My biggest issue is them refusing to cash check I have written. This refusal is based on a signature card they had on on file ( I had no idea). Frustrating to me and contractors I have written checks too. They can call or text and don’t... easier to just refuse service? They refuse to acknowledge the complaint or inconvenience by justifying their actions as protecting me. My contractor took the check to another branch and they cashed it no problem. It is a local branch issue. I think it may just be time to take my banking elsewhere.

More of a reflection of B of A in general vs this location. They tend to operate by their own rules when it comes to deposits. Checks accepted by other banks/institutions tend to get rejected here. Not the easiest organization to work with. @Nicole....after playing phone tag with the BofA rep, still no response or resolution.

Employees are friendly there just aren't enough of them. Long wait in teller line before I was allowed to access my safety deposit box. Always slow service. Follow up 5 months later. It took one hour for me to cash a $30 check and to get in to my safety deposit box. Which I cleaned out and am closing.

I came to this Facility to get a temporary card while I wait for my new card to come. I was greeted and checked in. I told the greeter what I was there for and when I ordered my card...waited 20 minutes. Meet with someone and she told me she could not give me a card because I could only get one 3 days after I ordered the card. When i called customer service they said this was not true and I could get one at anytime. 1. Why did the first person waste my time and make me wait 2. If customer service has never heard of this rule why is anyone employed by them giving this information.

The worst bank I have ever dealt with. Understaffed, unfriendly and rude Manager. They are so unfamiliar with their own processes. They should close this location as I am confident many clients are switching and moving to other banks because of their poor service.

My brother and I went in to open our bank accounts. We came in 15 min before their closing time which we shouldn’t have done, but Bryan Slaughter and another bank teller assisted us. They were very patient and accommodating.

Went in to have a car title notarized and the manager said I had to have an appointment and to come back Monday. I told him I had called ahead. He reluctantly lead me to the office of the notary who was not busy. Once she found out I "only have a credit card with Bankamerica" she said she could notarized my title as seller unless the buyer was there also. I went to the UPS store and paid $5 for a notary. Last time i use their credit card.

I've been baning here for over 15 years and even though we really wish the drive thru was still open, we always enjoy seeing our favorite teller, Mary.

I have been using this bank for 10 years and I don't have any problems

Poor customer service. Lady in front of me did not have an appointment and she was accommodated and I was turned away. The person at the counter didn't even bother to look up my account or ask for any details. Been coming to this location reguarly and always slow service, unfriendly people and terrible customer service.