First Choice Community Credit Union N 17th St, Knoxville

I understand that the debit cards go in to stand in mode from 5 to 6 but it’s getting ridiculous when on a Saturday I try to use my card and it declines all day till the next day. So it stays in stand in mode from that morning and through out the day until the next day. I mean what if our vehicles broke down and we had to use our debit card? I mean what are we suppose to do. And then I find out that y’all aint gonna change card services till next year. Why not this year? If this keeps up then a lot of members are gonna leave. I hate to give a review like this. Maybe someone will listen this time. Cause when I call down town , no one wants to take the call since I don’t work there anymore over something that was clearly not my fault then someone tell members that I had a problem with a coworkers well that was a lie. All I ask is please get the cards fixed. Cause it’s really making people mad. And I’m not the only one. I know it’s not the bank. That’s what everyone keeps saying. Well then change the card services.

Need little work on customer service

Great pwople who work hard for customers!