First Bank Limonite Ave, Jurupa Valley

Came here today and went to the drive thru atm to withdraw some cash and realized they charge $4.00 so I decided to cancel. But the screen froze for 20 minutes and when I tried to push the cancel button it would not let me and then the screen went back to the welcome screen and did not register my card even though it was still inside. At that point my card was completely jammed and I had to force it out. Thankfully I was able to pull it out but I quickly checked my account to make sure nothing was withdrawn. First and last time I ever come here.

This bank has some of the worst customer service I have ever experienced. I only come to this location because my company does business with them, but I would never open a personal account with them based on my experiences. The people are cold and rude --sometimes don't even make eye contact or acknowledge the people standing there waiting for a teller. I have had to walk out a couple of times because I am left standing there waiting for several minutes and, even though there are no other customers in the room, no one at the counter is available or willing to help me. I have already recommended to my boss to take our business elsewhere --like US Bank or Chase. Hopefully I will not have to come to this location much longer. If you MUST do business with First Bank, then the location in Mira Loma on Etiwanda has MUCH better customer service and much more personable and attentive. I try to go there as often as I can, even though it is a bit out of my way.

Looks very well taken care of

Looking for small town banking where everyone knows your name. This is the spot. Sometimes the lines are large but that’s because they know you and talk to you as a person, not an account holder.

Banking here for ages. Friendly and professional. The tellers have taken care of every banking detail for my personal as well as business banking. You don't get that type of personal attention anywhere else.

I've waited at this bank drive thru several of times for 20 min or more before anyone has come to help me I would have left if hadn't put my money through the tube thing the people are nice but they definitely need to open their eyes and ears , the other location on limonite is way better they always help me right away

Very helpful, always warm greetings and all around good vibes.