Financial Services Unlimited, Inc. Sw 2nd St, Beaverton

Marc and Judy, Thank you for your kind words. We are pleased to hear of your positive experience with our company. Your efforts and pre-planning to achieve homeownership made the difference with your loan file. From all of us at Financial Services Unlimited, we thank you for working through the mortgage process. We wish you many years of happiness in your new home. Bruce Zechenelly President

Kevin & Jennifer We will pass on your kind words. We wish you many years of happiness in your new home! Bruce Zechenelly President

Mr. Warren, Thank you for your kind words. We never give up on valued clients like yourself. We wish you many years of happiness in your new home! Bruce Zechenelly President

Laura, Thank you for the kind words to Angela and for trusting us with your financing needs. We wish you many years of happiness in your new home! Bruce Zechenelly President

Mr. Pelletier, We appreciate your review! Thank you for entrusting our Company for your home financing needs. We hope you enjoy many years of happiness in your new home. Best Wishes, Bruce Zechenelly, President

Renie, Financial Services does not tolerate verbal abuse towards our office staff by yourself. You requested a pre-qualification letter for a client who has not even applied for a loan. Both State and Federal law prohibits us from issuing a pre-qualification letter without underwriting the clients loan file. We have dealt with 100s of professional real estate agents for the past 22 years in 4 different states and we have never experienced this type of unprofessional behavior. After our most recent conversation we advised you to seek other financing options for your clients versus creating a hostile work environment to our employees.

Thank you for your feedback Mr. Hanby. Client feedback is very important to your company so we may improve upon our client experience. We received your preliminary credit request on January 22, 2021. Unfortunately, your credit request was incomplete and could not be processed without collateral information and the purchase price necessary for underwriting. Our office contacted you multiple times by phone and through our automated reminder system over the course of 14 days to secure the information needed to complete your credit request. On Saturday, February 6, 2021 we received an email from you with the information we requested. Our office re-opened for business Monday February 8, 2021 and your credit request was processed. Our office sent out a credit notification to you as required by the Equal Credit Opportunity Act, Regulation B. Our credit decision notification was mailed to you to the address outlined on your credit application. We apologize for any confusion that our process may have caused; however, we follow strict Federal and State Lending guidelines for all consumer credit requests. We thank you for considering Financial Services Unlimited, Inc. for your credit needs and wish you the very best. Sincerely, Bruce Zechenelly President