Fifth Third Bank & ATM N Richmond Rd, Mchenry

I typically use the Lake Zurich location, but didn't feel like driving that far to close my account. I called the McHenry branch to inquire if there was a personal banker on staff today with it being New Year's Eve. Dan not only answered the phone on the first ring but was very polite and professional. He asked when I wanted to come in and I said I could be there in a half hour. I arrived at 1:30pm and was promptly greeted by a teller who said a banker would be with me momentarily. Dan greeted me immediately and quickly took care of closing out my account. He was kind, funny, and has great customer service skills. I almost regretted closing this 23 year old account just because of Dan's phenomenal service.

Nothing against any location but the business it self I'm having issues with.. one don't get the 360 card because it's treated like a fill as u go card and can't pay at pumps have to go in all the gas stations and with my work hours gas stations are open but pay at pumps only, also the way some restaurants do there payment it don't work like olive garden... Wasn't told it was like that, thought it was a temp card till my real one came.... Two made a dispute about payment to someone and never getting merchandise gave them all my conversations tracking number I was given that still till this moment shows that they are waiting to send and this was October 2021 and it's now March 2022 but find them in the right.. Thanks for looking at all the info and take the word of someone who has ripped off many people...

We use this bank for business purposes. And each time we are in the business line drive thru they will take every single personal drive up account before getting to us. We have no issue waiting; but like anything it should go in the order it is received. And if they want to keep business accounts from going to other banks, I would take a revamp on this service.

I have used this bank for a long time but their customer service goes above and beyond!! Dan goes out of his way to help you in any way that he can and always make sure what you need is accomplished! I cant thank them enough for everything they have done!

This bank changed their hours they close at 5:30 during the week I usually don't get there until a quarter to 6 to make my deposit I have several mortgage loans with this bank I am planning on moving them to another bank I'm not very happy when mere hours Saturday I came in at 1 o'clock to make a deposit it took them 30 minutes before I was able to leave

Love this bank and the staff. Dan is such a handsome and charismatic individual with impeccable math skills. Highly recommend this bank.

The new Manager is a rude as heck