Fifth Third Bank & ATM N Lincoln Ave, Chicago

Alvaro Ortega was so helpful and calm and saved us on our closing day! Where our Realestate lawyer, Title company, and mortgage lender dropped the ball, this 5/3 branch was thorough and did what was needed to be done so that we could close on our condo . Thank you!

I needed to close out a c.d. but there wasnt enough tellers to help me. One was at lunch .one at the desk with a customer.and one at the tellers area. So I needed to make an appointment around 3, it was noon and wasn't coming back this way. .

Pleasant enough, but there is only one person there that could handle what I would think to be a fairly routine task. Staff need better training without needing to be handheld.

One star off because the drive-thru ATM wasn't accepting deposits and the indoor ATM was locked even if you had a card. Thankfully, I arrived during business hours and the people there were super nice and courteous! I thought I wasted a trip to the bank, but the staff helped turned a negative experience into a positive one. Thank you!

I used to go to the branch on Clybourn and Diversey to take my work deposits and my own personal banking as well. I went to this branch on Lincoln and Irving and I felt like I was inconveniencing the teller Leticia. I had a lot of deposits since I couldn't take them last Monday due to the holiday. At the other branch I could have a lot of deposits and they were friendly and took care of me with no problem. She would slap each receipt on the counter and then made a comment about how she hopes she's done by 5:00. This was a good three hours before 5:00 so, yeah, she would be down WAY before then. I was not very happy. I shouldn't be made to feel bad about bringing my deposits in.

My commercial loan was with MB which was bought by 5/3. Was told I cannot log in and look at any information online (I also need a checking account to be able to do that?) which I found out after being passed around to three different representatives. Tried to call my local branch to see if they can mail a couple of past statements, was told I have to go in and meet with them in person. Would have done that, but last time I was in they couldn't even find my loan information at all. I cannot wait until I no longer have to do business with them.

Just had an appointment for new account and two bankers had their masks hanging off of their ear and two tellers their mask way below their nose. It’s a shame to see they don’t take wearing masks seriously. I just left.

They do not deserve such a low rating. These people work very hard. They serve a communities needs. I've been there forever. One name or another but that establishment has been there for years. Be kind.

Employees are very knowledgeable. Always polite and helpful.