Fifth Third Bank & ATM W Madison St, Chicago

I have auto bill pay and I stop payments every year to my utility company. For some reason this year the payments didn’t stop and kept going out. I started calling September 3 of 21 about this issue bills that were supposed to be paid we’re not, and the bills that were not supposed to be paid were paid. I was told by my banker that I would have my money put back in my account September. He’s been dodging me they have not put the money back into my account I did not make the errors and The bank has been very uncooperative as far as refunding my money back into my account. They want me to reach out to the utility companies when the bank made a mistake and I want my money back I’ve been lying to me the entire month today is 30 September and I still have not got satisfaction. I am a 70 year old disabled senior citizen and don’t have any money to give to the utility companies or to the bank. And I do not like the way through respond to this issue.

I visited this branch last year to open a account. They staff members are so kind enough to walk though the list of plans also given good offer when opening the account. They also did follow up call for any question and helped to set up mobile banking as well. During the covid I got call and enquired about my well being. The customer service of this branch is totally awesome.

Pretty decent bank. Depending on your level of banking, they do ok. I had an issue with the atm malfunctioning and I called the banks 24 hr number and they corrected the issue right away.

Where that 'Private Banking Experience' combines with 'Friendly Local Charm' !

Would give zero stars if I could. Incompetent