Fifth Third Bank & ATM TN, Nashville

Was just notified that 5/3's underwriting declined my home equity line of credit application due to 'only' having 20 months in current commission sales job. Because I have an eight year history in commission sales, I can pass the tightest government lending standards - conventional mortgages - but not a HELOC carried on a bank's own books? Further, I currently have a checking account balance with 5/3 larger than the HELOC I was seeking. If underwriting standards are going to be this tight, 5/3 would be better off discontinuing this financial product until they can figure out a reasonable lending category they can actually offer without wasting people's time and damaging credit scores with a hard pull that doesn't result in a loan.

This bank has been great. They are more than just conveniently located for my family but have helped with our business ventures and our non profit. Having those financials handled properly has been peace of mind for me. I’m probably most impressed with how this bank has handled situations that they needed to fix. No bank is perfect and we’ve asked a lot of our bank. When they’re had a clerical error or a small oversight they are prompt to admit it and even quicker to fix it. I want a bank I can trust to make right what needs to be right. Now with a new branch manager and the same reliable team they are even better than before.

We invested retirement funds with Boomer Holland. We were intentionally mislead with false expectations and would NEVER trust Boomer's input for any money matter again. Also, his response time and communication has been shamefully lacking.

The employees are all very wonderful people, love banking here. I always recommend this establishment when people ask about looking for a good bank.