Fifth Third Bank & ATM W Kemper Rd, Cincinnati

I am an attorney in this area and do large weekly deposits. On a weekly basis I have issues with this location depositing checks into the wrong accounts because they cannot seem to simply read the Pay To line. I've even gone so far as to add post it notes stating "Read Pay To line before depositing!" to no avail. Besides this being a major mistake and violation of banking procedures, it's mind boggling to me that this occurs EVERY week even with my notes (which should not be necessary as the tellers should know to read a check before depositing). I was a teller for 3 years in college and cannot fathom making such a major mistake and doing so consistently. It is to the point that I am seriously considering switching all of my accounts to a new bank and making sure to warn others in my profession not to keep any business accounts with this bank. I would think twice before coming to this location.

Outstanding customer service from the tellers to management. Special thanks to Alicia Cox and Kevin Howard in patiently and helpfully working through some complicated issues. Highly recommend.

The tellers are always polite and smiling no matter how long the line is.

Arrived in line at 6:59pm told they are closed. Will not go back to that location again. Poor poor service.