Jeff Wyler Forest Park Collision Center Omniplex Ct, Forest Park

I give this place negative stars if that was the option. My car has been in the shop since April 4th and it's still in the shop. The lack of communication is what is making me hate this place more and more. If you working with a Josh at here ask for someone else on the or turn around and go to a different shop! I will NEVER use this again I don't recommend it to anyone! SERIOUSLY THE WORST PLACE!

Spoke to Joe regarding an estimate to start a possible claim, was disrespectful to my fiance and when I asked him why I would start a claim without getting an estimate first says "I don't know" and asked him why he was yelling at me and hung up. The epitome of shady car salesman. Don't give them a penny from your business. Obviously has the temperament of a CHILD.

Made an appointment through a claims agent on a three way phone call on month prior, but was turned away to come back another month later.

Although alittle late with my review, Ron and his team took care of my Rogue which was badly damaged on all sides. It took a little longer then excepted but my car was returned to me and looked like I just drove it off the lot for the first time. A big thanks to Ron and his team👍👍👏👏

I had Jeff Wyler Collision replace a lock assembly on my car door. The price they quoted was fair - better than other quotes I received. The finally price was very close to what they quoted. But they are horrible at returning phone calls. As a matter of fact, they don't return messages left on voicemail. After I got my car back, I noticed there were dirty footprints all over the back of my car. After they fixed the lock assembly, they NEVER bothered to clean up the footprints in the back of the car. They are on the seat, the backs of the front seats, the doors, the console. I did take pictures and I did call to discuss with them before writing a review. But no one has bothered to return my call.

I had minor damage to my back door on the driver's side from a car accident which I was told would be a simple fix. They told me it would only take 5 days to fix. It ended up taking 15 days due to multiple issues. When they first told me my car was ready for pickup, they replaced the door with a used door from a junk shop. My insurance specified I was supposed to get a brand new door completely. The used door they gave me was not painted properly. It had grease and dirt they painted over so it looked smeared and there was a giant scratch on it. I had to wait for them to fix that. Once that was fixed, there were new problems that weren't there prior to dropping the car off originally. None of my doors would lock, the windshield wipers on the front of my car were completely detached. The interior lights of the car would not come on, the tire pressure symbol and ESC Lock symbols would not go off. It was giving me a warning symbol saying my hatch was open when it wasn't. I've only had my car back one day and now, the handle on the inside of the door on the driver's side broke off. I plan on getting that fixed elsewhere because I refuse to have this same person work on my car as they either don't know what they are doing when it comes to fixing a car or got mad that they had to repaint my car because they messed it up the first time and decided to damage my car on purpose because of it instead of taking pride in their work and being professional or are intentionally messing up my car to try and make me come back to fix it so they can get more of my money because they think I am some ATM machine. Just can't trust my car in the hands of an auto mechanic who has messed it up too much now. It shouldn't have taken 3 trips to this shop to repair what should have been a simple fix and what shouldn't have caused additional damages. Only reason they get one star is because the team working in the office were friendly and professional. I only chose this place to get my car fixed because I start my job early in the morning and get off work late so by the time I get home, most auto body shops are closed, making it hard for me to drop off and pick up the car. While their office staff is helpful, I highly recommend looking elsewhere if you want a professional mechanic you can actually trust. Better to have your car in the hands of someone reliable that will work on it properly than someone who isn't going to provide good quality service and would rather damage your car more than actually fix it, especially if you only have one car for transportation to and from work.

Final Update: 74 days after being in the shop, finally got my car back. It seems to be doing a decent job of holding up. They did finally help out a bit with some of the issues. Because the car was sitting for so long though, I had to buy a brand new battery when I did get the car back. Make sure to save all your receipts too, because they didn't have everything that was paid out put into the system at first. Staff is friendly enough though. Current update. My car has been in the shop there over 45 days. I was hit in an accident from behind. First they lost my keys. After they found that they told me they'd email me something to sign. They never did. I called again and had me come in to sign. Fine. Then they found additoaddi damages, two weeks more out because of parts. Fine. Called them after that to find out it would take another week. That week passes and I give them a few more days. I call them again and then they said it will take at least another week if not two more. My car rental has gone out by now. I was told I would be contacted over 6 times. I only ever got a call back twice thus far, and both times were for Ron. So kudos to him for having some follow through. At this point I'm worried about the shape my car will actually be in by the time I get it back. 45 days and still two more weeks out.

Progressive suggested this as a preferred shop which just means they've negotiated for the insurance company to have a better deal. It does not mean all the work will be done correctly the first time. To get everything completely fixed required 4 separate trips and rental cars for me. I've given 2 stars because the customer facing people are nice and willing to work with me. Edit: Updated the number of trips and lowered a star. While the people were nice, I would not recommend getting your work done here.

If your insurance company tells you to take your car to these people, don't. I guarantee you will regret it. They aren't even worth one star, but that's the lowest Google will allow me to go. I took my Nissan Versa there for body work after someone crossed the center lane and basically bashed in the entire driver's side. They're very nice and seem professional when you first arrive - but don't let that fool you. First, they marked up the spots needing repair. One of the marks was still there when we went back for the car, and no repair. Even worse, they'd burned a hole into the driver's seat. I know it was them because we don't smoke! So now, the car has more electrical problems than I can list. I took it to our own mechanic, and he told us straight away that the electrical system was damaged from the body repairs. I contacted the insurance company. Not only did they tell me I had to take the car back to the same people who'd damaged it in the first place, but they would arrange to send it to Jeff Wyler Nissan -- oh, and if Jeff Wyler Nissan decided that Jeff Wyler Auto Body wasn't responsible for the electrical problems due to their poor repairs, we'd have to pay $405 dollars just for them to tell us that! The callousness and carelessness are beyond appalling. I will never, ever have anything to do with anything associated with Jeff Wyler again. Plus, I'm going to shop around for a different insurance company.

Ron is horrible and the customer service is horrible. Went to pick up my vehicle with damages covered by insurance and they put all faulty and even damaged parts back onto my vehicle. Only after complaining and contacting my insurance company myself did I get parts for my car that were acceptable. The lines of communication are void here they will not call you back or notify of extra damages, called about my car several times to get responses like "I don't even know where your vehicle is at in this present moment". The told me my car would be ready in 3 days it took 14. The day my car was finally complete I called in the morning and spoke to Lisa and she informed me that parts were just being ordered when in fact my car was completed and ready for pick up! I do not and will not ever recommend this collision center to anyone. HORRIBLE