Fifth Third Bank & ATM US, Garner

I scheduled a 9 a.m. appointment for this morning to open a business account. I arrived at 8:45 a.m. BEFORE the 2nd employee arrived. I waited until 9 to get out of my car, walked up, and the door is still locked. I waited until 9:05 a.m., doors still locked. I left. I called the branch and all they said was that they would check the doors. Didn't even ask about me wanting to continue with opening my account.

A few months ago I disputed charges from an online company which kept fraudulently overcharging and billing me. I told customer service that the only valid charges were small trial product fees. The bank reimbursed me for the small amount but charged me for the large amount, the exact opposite of what should’ve happened.

I love this location and always get treated like a customer😊! I went today 4/17/2020 and was issued a temporary card for my 360 account with no issues. I went to the six forks location asking for a temporary card and didn't get anywhere with the bankers! They gave me an extremely difficult time like they always do😌! I'm going to stick with the Garner location as of now to continue to receive professional service. Thanks to Russel- The personal banker for being professional and going the extra mile by bringing me my temporary card to my car and being on a conference call while I activated my card.

The WORST at customer service! I had read several negative reviews, but decided to stay with them due to my long history with them. The offered checks to transfer balances and “save” money. I accidentally used a check that would expire before it got to them. Despite having another check, they refused to honor the agreement, charged over $150 in interest and fees for one month! (again despite claiming 0 % interest). I will never use them again!

STAY AWAY FROM THIS BANK. What they do is not just unethical, but illegal. Fifth Third Bank put me in extra products I explicitly stated I did not want (just like Wells Fargo has been sued for), failed to disclose important information about my account, moved my money between accounts without my permission, and got my personal information wrong during account setup so that I could not access my own money. They were unable to provide any explanation for how these things could have happened and would promise to fix them but never follow through. It took multiple tries to get me a working debit card, but even several tries at setting up online banking still didn't do the trick. I closed my account months ago after only a handful of small transactions and am still getting "overdraft" notices (I certainly never overdrew it) that no one can explain or stop. While the tellers were pleasant throughout my many problem-ridden visits, you simply cannot trust the other representatives to be honest with your money.

I have had excellent and very professional customer service at the Garner location. Russell explained all of our banking options very clearly and seemed genuinely concerned to make our banking experience positive. Chris went above and beyond to help me with my account and far exceeded my expectations. I'm very happy we switched to 5th 3rd!!

This is the first financial institution I have ever come across that does not allow there members to set up auto pay. The only way is to travel 2 hours or more if you live further to a branch and do it in person. DO NOT GET LOANS HERE if you are use to banks that make loan repayment easy. This bank is 20 + years behind on their customer service tech.

Best bank I have ever used. They make our business feel like a part of their company, and have gone above and beyond to be helpful for five years straight.

So I just visited this branch to experience this 166.7% customer service you all speak of ............. neither of the 2 tellers could help me and out of the 5 offices of people who could of helped me only one was working today. ( on a FRI). Nor could I set a confirmed appointment for later in the day so I could do the other things I needed to do on my day off.

I have banked with fifth and third for years this location has to be the worst . Very rude and disrespectful with the way they handle your information I will be closing my account