Fifth Third Bank & ATM West End Ave, Nashville

I'm sure this place is good if you can find it and make it into the lot without a car accident. Very busy part of town and too close to a major intersection to be safe. Not marked at all at eye level so it's easy to drive by--by the time I had passed it three times and finally made it to the door they had closed for the day :( They need a big sign in the lawn so drivers can see it.

Scheduled my rent payment to be delivered on time through their online banking. My payment never made it. My property management assessed a late fee of over $100. When I went to the branch I was assured that they'd take care of the late fee my property management assessed because they error appeared to be on their end. They stopped payment on the "missing" rent check and issued a new check for me to take immediately to my leasing office to cover my very late rent. After allowing the required amount of time for the missing check to show up, I was informed that since the due date for my rent is the first of the month and I requested the payment be made on the fifth, that my payment would have already been late. My lease agreement clearly states that a late fee will not be assess until after the FIFTH day of the month. So, if my check had reached my leasing office as requested by the fifth, I would not have been responsible for a late fee. 5/3 seems to think they've landed on some loop hole and are now refusing to cover the late fee they agreed to cover when I was in the office. I've already started the process of moving banks.

Lots of tellers and staff. Very helpful and friendly. Went over and above to provide information and facilitate business.

Friendly personal service, every time I visit.

This branch is great. Friendly and accommodating.

Oftentimes I go out my way to come here