Vanderbilt Credit Union 21st Ave S, Nashville

One star minus one star equals to big donut which means zero star. This bank needs more new graduate multitaskers. You will not be able to access your funds easily. Frequent mistakes in your accounts, no answering to phone calls. No weekend service, every transaction is very difficult and slow to complete. Embarrassing for the Vanderbilt to keep this bank open!

Horrible member customer service. I’ve tried to contact the office multiple times on various business days without speaking with anyone competent on resolving my issue with the online banking portal. I was sent to a 1-800 # which connected me to someone who barely speaks English and was unable to access my account. Will be leaving this organization once my loan is paid off. Do not recommend opening an account of any kind here

Good evening, I wanted to let you know what I observed on 1/25. Ms. Wombley, one of your tellers who displayed one the most wonderful acts community service I've ever seen. I observed Ms. Wombley who serviced an Vanderbilt employee who apparently who had trouble getting his pay check for 4 weeks due to a supervisor error possibly. The employee was so upset that he wanted to quit. Ms. Wombley managed to change his mind, by advising him to get his supervisor involved. The gentleman, left happy and confident thanks to Ms. Wombley's actions. I felt obligated to commend Ms. Wombley for her action's on this day. - Thanks

I joined the Credit union as a medical employee, because I was sick of the fees at B of A and disappointed with their conservative lending criteria. I was impressed from day one after walking in and meeting Mike, the Credit union Manager. I recently applied for a refinance on my car that I only had four months, and also applied for an unsecured debt consolidation loan. I was initially turned down for them both, but I was working with Anthony, what a breathe of fresh air by the way. He told me, they have a Credit committee made up of my peers who could take a second look at them. They did and they approved me for both of them. I have nothing to say but good things about Vanderbilt credit union, Mike, Judy, Reggie, and especially Anthony are all rock stars in my humble opinion. I am forever grateful 🙏...

I am an employee at VUMC. I've been shopping around for a car so I decided to try to get pre approval through the credit union. No one answers the phone, you just have to leave messages. When I finally got in touch with someone, I went ahead with submitting an app online. My credit score is in good standing I did have a couple of derogatory marks that Anthony and I discussed. I sent him what he needed for the application and waited. He was aware that I was trying to get to the dealership today so he said he would take a look at my application and get back to me. Needless to say, he didn't. I called about 45 minutes before closing and left Anthony another message because I was headed to the dealership. I got approved at the dealership with a great interest rate but because I haven't heard back from VUCU, I haven't agreed to it yet. This entire situation is getting in my way of making a deal and having dependable transportation. As a customer I'm disappointed but as an employee it's really a slap in the face.

I first worked with the VCU for my first car loan and now I am beginning to think about purchasing my first home! I worked with Anthony who was incredibly helpful and available on my car loan. He made it such an easy process. For my first home, I recently met with Michael and he was very realistic about the pros and cons of buying a home. I appreciate the holistic approach he took to helping me figure out what move was best for me right now. You can’t go wrong at the VCU! I have only worked with genuinely good people who want to help.

Customer service was great and the loan refinance process was easy! I had the pleasure of working with Anthony. He made the auto loan refinance process extremely easy to follow and did a great job answering all my questions! I would definitely recommend the Vanderbilt Credit Union.

We were treated fairly by Michael and team when we looked to adjust our mortgage. He took the time to help us understand the options and the pros and cons behind each one. We will continue to use them in the future and would recommend.

Hard to get someone on the phone, no weekend hours, in general poor customer service. You would think with the name Vanderbilt……

Vanderbilt Credit Union is a friendly and effective institution that makes the everyday challenge of managing money less of a chore and more of a community effort. Have a dental emergency? A leaking roof? They have heard it all before and the are ready and willing to be of help if they can. This is a financial institution that truly cares about its customers.