Fifth Third Bank & ATM Perimeter Dr, Dublin

I recently had issues with the 5/3 credit card customer service. I could not understand the person and the issue had not been corrected 1 1/2 months later. In frustration, while still "steaming", I called the 5/3 banking office on Avery/Muirfield Drive, Dublin, Ohio directly. A staff member from this office, Ms. Courtney Kitchen, was outstanding and went above and beyond to rectify the problem. She also followed up with a phone call several days later (which was totally unexpected). Exceptional individual, a real keeper!!

This is my first time writing a review for anything on google but this Branch at Perimeter Drive in Dublin OH was terrible. We have loved banking with them and usually go to then Dublin-Granview Road branch and they are so wonderful and helpful! Today I was hung up on by a teller and when I called back to talk to the supervisor, Jessie, she was incredibly patronizing telling me that there must have been a mistake. I was clearly hung up on after the teller did not want to address a basic issue. The manager Jessie did not listen to me and was incredibly fake, not addressing my issues. I ended up calling our previous branch and they were wonderful and took care of my issue right away. I’ve never had such poor customer service. We will continue to bank with them because of Dublin-Granview and I will drive the extra 15 minutes every time solely for the service.

The teller is always rude never a smile on her face. You would think after me returning to the bank for the same problem twice in six months she would have found a way to fix it! But no just rude and follows same procedure. Glad too see this branch hires people with no concept of improving!! You don’t want to see me again for the same problem?? Contact someone so you never have to see me again. (4 stars for the other tellers/ location) I will never step foot in this branch again.

Wow! What a terribly run business. I was just trying call them and get a person on the line so I could ask about opening 2 new accounts for my children. The automated phone system didn't work properly. When I pressed the number to speak to a live person, it kept repeating the hours. I finally pressed the number to report a lost card and was transferred to a call center where John answered. He had no interest in helping me so I asked for a supervisor, to which he responded "I need your account number or social security number." I said "no" and he transferred me to Pam, agent 985060. She was not very helpful until I asked for her name and told her I was going to post this on the internet. Then her attitude changed dramatically, although she said the branch is too busy so I'll have to call back later in the week. I suggested we conference in the branch, but she couldn't. Then she offered to call them herself for me. She did, called me back and said she couldn't get thru either so "they must be too busy." All I wanted to do was find out what I need to do so both of my kids could become customers. Glad I learned about how they operate BEFORE we opened the accounts.

I give this location 5 stars. Great customer service. The officers are always attentive to my banking needs.

Good bank and service in general but very high turnover rate. Once I get used to a banker he or she is not there the next time.

No no no. Terrible customer service.