Fifth Third Bank & ATM Ridgeland Ave, Naperville

Had an MB Financial account and when 5th third bank acquired them they did not communicate this with me, and it resulted in me having 2 late payments. I went in and spoke with the banker Andy and management and they went above and beyond to help me dispute my late payments. Excellent customer service, would rate 5 stars if I had known about the merger and not have had to dispute 2 late payments in the first place. Hopefully this issue will be resolved so I can be able to have enough credit to put a down payment on a house soon.

Very Unhelpful employees there only maybe 3 employees in this 5th 3rd bank at a time. Unless one goes to lunch. There has Never Never been any customers in the building or even at the drive thru. Justin is the Branch Manager he is never helpful with concerns & if you deposit a check it takes a WEEK before you see the money in your account which is bad!!! 5th 3rd bank is the worst bank ever!!!

My MB bank account taken over by 5/3 would NOT cash my check. Sunday at Walgreens. Telecheck unable to tell me why. THANKS 5/3 Great Service.

I have nothing but good experience at this branch

Ray Amra misled me and lied to me. It was the worst customer service ever. When I confronted him, he denied the whole thing. Not to mention that I had to wait 1 month to see him and then waste my time. I don’t appreciate people who don’t value my time.