Great Lakes Credit Union Freedom Dr, Naperville

Worst online banking rollout! Have to make a brand new login BUT the online registry doesn't work! These guys are incompetent at best - who makes ALL their users create a new user name because they had to update their system - especially in 2021? This is unacceptable and whoever made this decision in corporate needs to get their position there reevaluated.

Worst experience ever. I have a good credit and salary, I went there to see auto loan rate options, there was a lady(I don't know her name), she was in rush for my application and we did it in only 10 minutes. She didn't give any information or details about it she just said its declined. Do not waste your time.

If you’re going to have an ATM available outside your building for convenience, don’t have it closed along with your Sunday closed hours. ATMs should not (and most do not) have hours. Waste of time.

I am a member of Great Lakes Credit Union for 36 years. I love it! The folks working there are the best when it comes to customer service. They try their hardest to make sure you are always served in the best way!

I have used GLCU for my checking and savings accounts since 1989, and I have never had any problem with them. When they began to offer online banking, I discovered that they were the quickest and most reliable in sending checks to payees. I highly recommend them.

GREAT service, both online and on the phone! I am respected, treated as a valued member, and am advised on "questionable" items that arise. I also like the fact that they are not-for-profit, and that means to me that they are not skimming, B.S.ing, or trying to cheat in any way. They want to keep their members AND keep them happy!

I especially like the online banking. It allows me to pay bills, check statements, etc, easily. I also like the ability to create sub-accounts under the main account. It makes booking much easier.

This is the best Bank a person could have ,they have stood by me especially through things as close as death of family members, my personal business has been saved with the help of this bank help, God Bless them all.

Not a great experience with one of the loan managers who never even took the time to respond to my e-mails, and provide us with a very important tax document we asked for. Bad customer service no doubt!

I have been with GLCU for a number of years and I can promise that they meet all of my needs, and customer service is really, really great. l would definitely (and have) recommend GLCU to all my family and friends. Thanks Great Lakes Credit Union.