Fifth Third Bank & ATM Aloma Ave, Oviedo

ATM needs replaced. Always out of order in some fashion. The personal banker, Rose, is soooooo slow and forgets to tell customers lots of important information. I went in to get a simple Access 360 card, but Rose failed to mention that once you open the card, you have to wait 12-24 hours before you can view it inside of your existing accounts in order to be able to add any additional funds, besides the opening funds. This created all kinds of problems for me. Nice woman, but doesn't really know the job well enough to be in that position. She also takes forever and a day to accomplish simple tasks that her position requires. In general, 5/3 Bank isn't my favorite bank. Capital One online accounts are so much better, as well as local credit unions. I wouldn't open accounts at 5/3. The only reason I'm still here is because I have my business account already established here and they're a pain to open, due to regulations.

Normally a good branch with good people; however I just wasted an hour of my life at this location. Ive been with Fifth Third for over 20 years and routinely go to this branch. I had an APPOINTMENT with Rose to open a simple checking account for my son. We walked in a 3 minutes early and she had just set a man down in her office that was applying for a loan. We were told it would just be a couple minutes and someone would help us. We waited 40 minutes and never received help. That's not the problem. The problem was that the appointment was with Rose, we called ahead and spoke directly with her confirming our appointment because we were on a tight schedule and she still put us aside. I understand that she will make considerably more on commission opening a loan versus a checking account but that's not the way you treat people. I have no doubt she knew exactly what she was doing and was unwilling to give up the loan commission even though taking care of a loyal customer with an APPOINTMENT was the correct thing to do. My advice, if you go to this branch for anything beyond teller services is to set your appointment with Ray.

I've been with 5/3 since 2012, and this is by far one of the best branches I have had the pleasure of working with. The Banker, Ray, is super nice and understanding, and while he is very professional and well dressed, he also maintains a totally chill attitude that puts costumers at ease. Aaron, the teller, is super friendly and always asks how you are. This is a great staff!

Very friendly staff. Always smiling and always seem eager to help as soon as I walked in the door. Two thumbs up at this location

I had a GREAT experience with JODY at this branch! She went way out of her way to help me...she is a valuable asset to your bank, just wanted to let someone know!

Everyone is really nice, it's a small branch and not open on Saturdays but I highly recommend this one.

Love the people at this Branch! Scott is awesome and very helpful. Great customer service

Most horrible ATM tellers once I gave my money way to a teller An she forgot to deposit it thank god I had a receipt then the ATM took my money An card An the management says he has nothing to do with it

You can only bank here if you're a Balla!

Takes too long in lobby and drive-thru