Fifth Third Bank & ATM E Rollins Rd, Round Lake Beach

The costumer service at this locations really stands out. They have amazing team always welcoming and very fast and helpful. Especially Jackie and Lupe always are rockstars. The other day my husband was inside the location and misplaced his medication while get his wallet out. Lupe went above and beyond helping him look for it. Thank you guys for amazing service!!!!

Opened an account here a few months ago. Was asked to take a seat while a personal banker got ready to help us. Waited over 20 minutes when the banker wasn’t even working with another client. Almost walked out. Then, when we sat down to open the account, we were asked if we would be willing to answer some questions. The banker proceeded to ask standard questions for any account opening, but then started asking about our mortgage and how much life insurance we had, etc. I asked her why these questions were needed for opening a bank account. After much back and forth, she finally admitted that those weren’t standard questions and it was for their marketing purposes. Now I get spam emails from random life insurance companies as it seems my information was sold. We decided to give Fifth Third a try and now have had an account for a few months. We originally got some check in calls to see if we were happy customers. When I asked for some help with a stop payment, I was assisted, but then was told to call back and they would help waive the stop payment fees. I have tried calling back my contact at this branch multiple times to help waive the fees and can’t seem to get a call back. Not sure why I have to leave five messages and can’t receive customer service. Seriously considering taking our business elsewhere as it doesn’t seem like anyone really wants to help you. Extremely frustrating.

We applied for a mortgage (selling our house and purchasing a house For the same price). The house we were selling was mortgaged through Fifth third. We were told everything was approved. Then 4 days before our closing date they told us they would not give us the mortgage. We had to take the cash out of our 401K to pay cash. Then received a home equity line of credit from our credit union. At tax time we had to pay Uncle Sam $17000 because of the withdrawal. And fifth third didn’t even reimburse us all the fees they charged us for our loan. We had been their customer for over 40 years. WE WENT TO CHASE!

This bank will help you if you have money. Simple. If your on your last leg don't expect them to care. Everything is automated. If the computer makes a mistake and you owe money. That's to bad. You have to pay it back. I'm cancelling my account and going with another method. Don't trust this bank.

Easy and convenient banking. Customer service did improve from before at this particular location. Sometimes their cash station is broken though. Once in a while.

I had been seating here for over 30 minutes. I finally decide to get in line and ask for a banker, yet they told me to take a sit and wait. Waited another 30 mins, 10 mins before closing time. I hear customers in the drive in beeping in telling them their still waiting, then people in line complaining. Horrible bank

I had to change my name on the account and they were very helpful, it just took awhile for someone to be able to help me because they were busy

You can now do cash deposits from the ATM which is nice, customer service is stellar at this location.

Cashed saving bonds no issue, very friendly

Great customer service at this 53 compared to many of their other locations in the area.