First Midwest Bank N Cedar Lake Rd, Round Lake Beach

Extremely nice people. They took their time explaining things to me like opening an account and assured me about being protected with all this technology advances. Don’t be unreasonable and come in at the last minute like Miss Lemon in the reviews. Everyone would like to go home after a shift from work mind you.

Went in earlier today like a dozen other frustrated customers who are locked out of their account since first midwest merged with old national. Had every intention of withdrawing a lump of my money and moving it to another bank until the crowds died down and I was able to close my account with a banker in a couple weeks. Avoided voicing my frustration and instead just withdrew some money and sympathized with the teller, who was extremely friendly. I’m sure they’re just as annoyed/stressed dealing with angry people all day since the merge asking the same 3 questions. While waiting on my withdrawal, a personal banker keyed in a couple things on her laptop and was able to reset my password by the time the transaction was completed. She also provided me an alternate number to contact old national on as hold times are insane due to the merger. Needless to say, It’s another instance of First Midwest staff coming through with excellent service and why I’ve chose to bank and recommend them for the past 15+ years. Will not be closing my account. Was able to login, deposit my check (that I was planning on taking to another bank), and get my online bills paid before incurring late fees. Thanks a bunch to the RLB staff for coming in on a pinch 🍻🍻

The drive thru is the worst! Rude employees that do not have any interest in helping you. The button that says press for service, they like to ignore that button. I waited for her to ask what I needed but it never happened. When she sent back the tube with my receipt (which was incorrect since she didnt respond to my service request) she very quickly said have a good day and that was it. I told her I needed my request taken care of, she says hold on and gets the "manager" who also is clueless because she told me the reason the employee didnt do what I asked was because I didnt write what I wanted on the slip! Really??? POOR EXCUSE! She didnt know what I wanted, because she didnt ask, AND I never had to do what this "manager" told me I was supposed to do. The rude employee finally did what she should have and sent it back without saying one word to me. The rudest people I have ever dealt with at a bank!

Old national Bank is terrible! Can't get in the bank because of all the people yelling and complaining about not being able to do anything with there accounts! 1 st day of this bank and I don't want anything to do with them !

Zelle account was placed on hold. I can't talk to customer service via phone (6+ hour wait). I'll be closing my account after banking here for a decade

Always been good to me - let my daughter run all over while I get my business done.

I showed up 5 minutes before closing I was asking the representative a few questions and she seemed very annoyed. I suggest just fake it till your shift is over.

Ive been with First Midwest for over 20 years now. They have always been really great with greeting customers and alot of them know you by name.

Worst bank ever! After they bought out Northstates bank it has been a nightmare. What was once available, now has wait times. Customer service doesn't exist, nor the idea of helping customers. I would never recommend anyone to this bank and will do everything to encourage others to change banks as will.

so far so good ! HAPPY VALENTINES DAY!!!