Fifth Third Bank & ATM E Merchants Dr, Oswego

Process is getting worse.. no one answers the phone.. Their ways and means of processing loss draft checks is extremely poor. Staff on site has little authorization or knowledge of the process. Now I'm required to take time off work to get payment processed. Not professional. Ill be closing my accounts and taking my money to a more reputable bank.

Bill and Lisa at this location are super helpful. You may have to wait to speak with them since they are frequently requested. That tends to happen when you are starved for good customer service and you want to only deal with good people! Would NOT suggest their mortgage services. Extremely poor communication from broker on items needed, items not followed up on, and the process is made unnecessarily difficult and long. Was able to secure a mortgage with another company with the same "discounts" they tell you get by being a customer in half the time. (hence the 4 rating) That being said Bill and Lisa are the reason we stay for our other accounts. They have always be very helpful for our needs and are absolutely 5 star!

I tried setting up a bank account with a neighboring bank and was denied. Headed over to Fifth third and set up a bank account with Lisa Schultz, and to say the least this women deserves the biggest raise. Extremely informative and simply such a kind soul. Fifth third offers so many beneficial programs that other banks do not. Needless to say my family is making their way on over to transfer bank accounts with this location. If I could give more than 5 stars I sincerely would, compety blown away from this experience.

I have been in this bank three times, each time it’s a new problem, the lady that sits at the greeting desk is way to lazy to even get up , and the tellers are rude , where did they find these people, if you must stay at fifth third use a different location, warning stay away.

Friendly, always there to help you. The best!