Fifth Third Bank & ATM Florida Ave S, Lakeland

Alway had a great experience whenever going to this branch. The whole staff are always polite and pleasant to do business with. I even recommend customers of mine that need guidance in financing repairs. Marty actually takes time to see what options are available to each individual and guides them to the best possible solution for the customer. If you don’t believe me see for yourself. I have accounts with Bank of America had them since 1998 only reason I still have one. And accounts with 5/3 and it is a world of difference even the little things like every so often I get a call from a 5/3 banker asking me if I have any questions or problems. Only time I hear from Bank of America is when I have a problem and call them. If you’re in the market to open up a new bank account definitely worth starting at 5/3.

I absolutely love my banker. I look forward to going to the bank, because I know that Marty and his team believe in old-fashioned customer service. Whenever I visit, I’m remembered and greeted as a friend. I honestly can’t say enough about this branch. The team is just fantastic.

If I could rate 0 stars I would. Donna was rude to my husband and I on THREE separate occasions. She racially profiled us as soon as we walked in. We both have had a personal account with 5/3 since 2016. We went in last week to open a Business account. The first thing Donna did was look at her watch then said “I only have 40 minutes so I’m not sure we’ll be able to get this done before I leave.” She lied and said I needed my marriage license since the name on the business was my new last name, and the name on my license was my old last name, however since I already have a personal account with my new last name the marriage license wasn’t necessary. (We confirmed with a Branch Manager at different location) She also left the room and acted like she went to ask a co-worker if we needed the marriage license, but she didn’t ask him. She just didn’t want to help us. Thankfully we went to the branch on S.Combee rd and we were able to get the Business account up and running. If it weren’t for Susanne we would have taken our Business to another bank.

I have been with5th 3rd bank since they came to Lakeland and have always had the best service ever !The manager at the FL Ave branch is one of the best ! The tellers are friendly and know us by name. Thank you for making us feel like family and safe and secure handling our finances.

Went in a few days ago.. and again today.. this location feels so awkward to walk inside ! The older lady we dealt business with.. barely even looked at us ! Sad because she has such adorable dog pictures hanging up but the fact that she ignored my sister when she told her how pretty her rainbow watch is .. and ignored my 11 yr old nephew when he told her how adorable her dogs are.. I will not return ! I'd rather drive further way to Combee location.. Where the women aren't stuck up !

I have been a customer with 5/3 for over 10 years and have been to many branches, all which have been wonderful and helpful even in stressful events. The brief encounter I had with Donna Pinix 'the supposed lead teller', is by far the worst. Zero customer service skills! No conversational skills. Just here to collect my check is the vibe she gave off the entire time. I was in there to get a new 360 card and she didn't bother to tell me any details about the card, like the fact that you have to wait 24 hours to use it and I needed money ASAP. I found this out on my own attempting to use the card AFTER I left. When I came back she like "Ohhh you have to wait 24 hours" with a look of annoyance. No apology for the inconvenience, nothing. I go to the front counter to get money out and she proceeds to make a phone call about ordering some ribs. Like, are you serious?! Please higher ups, give Donna Pinix customer skills training.

I went to this branch in July of 2017, to pay off the debit and credit card balance that I owed, and close my debit card. I was helped by a black clerk (don't remember her name now) and paid everything off. Everything went fine until my credit starts suffering because Chase claims that I did not pay $32 in an outstanding balance. As a result, by credit suffered and it was hard to get approved for a new card. The only explanation is that the lady I dealt with S!T!O!L!E! my money and did not process it. I've been trying to dispute this for two years now. Do not bank with 5th 3rd if you do not want your money stolen. Research all the times this company has been in trouble with the government.

Don't bank here. I went in here to cash a check from one of my customers and i tell you what this is why i charge my customers an aggervation charge for coming here. Yes i do. They wanted me to open an account which is free but here is the kicker. If i have an account here and so does my customer you can't cash the check that day. Takes 1 to 3 days for it to clear even though all parties bank here. I rather pay the $7 fee to avoid this. Then they tried the old fake credit/debit card push on me. What this is that u give them $300 which u can't touch or theirs fines for it. It's like a Visa reloadable card which you can get at Walmart but with their rules on it. The old it will build your credit BS. Then finally they opened a checking account for me using my information which i did not authorize. Got a debit card in the mail which i cancelled right away. Called corporate and filed at Bartow courthouse yesterday for investigation. Really they did this i never signed anything i dont want the account because of the check hold process here. They thought i would just go with it by it coming in the mail. My company no longer takes check for anyone banking here and i state why even if they don't ask. Fraud flag flying here.

The worst bank ever the bald guy on South Florida told me to cancel my account because of his mess up when he sat my account up now I have to wait 4 days to receive a deposit. This bank is horrible don't recommend to anyone these people need to learn to be professional about their job and quit being so lazy.

I have went to several fifth third banks. Although most of them have 2 people working throughout the day and things sometimes do take a minute or two more, I have grown to have trust and confidence in this bank. By the way, the south Florida branch is the branch that has helped when others would not have.